Support Technician- Cable Systems

Public Trust Clearance Is Required

Position Type:
Full-Time Contract Support

Primary Function:
Structured cabling, telecommunications infrastructure, field troubleshooting, and operational maintenance

Environment:
Federal healthcare campus / occupied facilities

Experience:

Target 2+ years relevant industry experience; stronger candidates may substitute experience for formal credentials

We are seeking a hands-on Cable Systems Support Technician to support telecommunications operations and low-voltage infrastructure within a federal healthcare environment. The technician will be responsible for installing, repairing, testing, troubleshooting, and maintaining copper and fiber cabling systems and associated telecommunications spaces.

This position will also support day-to-day service requests, Moves/Adds/Changes (MAC), infrastructure projects, equipment moves, and facility modernization activities. The ideal candidate is comfortable working independently in an occupied facility and has a strong understanding of structured cabling and telecommunications infrastructure.

• Install, terminate, label, test, certify, troubleshoot, and repair copper structured cabling, including Category 5e/6/6A systems and associated patch panels, jacks, patch cords, and pathways.
• Support optical fiber installation, patching, basic fault isolation, cleaning/inspection, and coordination of fiber testing or repair activities.
• Perform first- and second-level field support for inside cable plant, Main Distribution Frames (MDFs), telecommunications rooms (TRs), cross-connects, customer-premises equipment, and related Layer 1 infrastructure.
• Support telecommunications Moves, Adds, and Changes (MAC), workstation relocations, equipment moves, and restoration of voice/data connectivity.
• Assist with site surveys, cable pathway evaluation, material identification, implementation planning, and project closeout documentation.
• Perform cable dressing, rack/ladder-rack support, labeling, grounding/bonding support, fire stopping, and housekeeping in accordance with site requirements and industry best practices.
• Use copper/fiber test equipment to validate continuity, wiremap, performance, and end-to-end connectivity; document results and elevate faults requiring engineering or vendor support.
• Support project teams during infrastructure upgrades, equipment replacement, network cutovers, physical security deployments, and other low-voltage modernization work.
• Maintain accurate service-ticket notes, test records, as-builts, labeling records, inventory information, and work completion documentation.
• Perform work in accordance with applicable ANSI/TIA standards, BICSI practices, NEC requirements, customer safety rules, infection-control/site procedures, and Federal facility access requirements.

• Two or more years of hands-on structured cabling, telecommunications, or low-voltage field experience; candidates with one year of experience plus relevant BICSI training/certification may also be considered.
• Working knowledge of copper termination, testing, labeling, patching, cable pathways, racks/cabinets, and telecommunications-room practices.
• Familiarity with ANSI/TIA-568 and related telecommunications infrastructure standards; ability to follow drawings, floor plans, cable schedules, and work orders.
• Ability to use common field tools and test equipment and to troubleshoot Layer 1 connectivity problems methodically.
• Ability to work independently in an occupied healthcare environment while coordinating professionally with customers, project managers, technicians, vendors, and facility staff.
• High school diploma or equivalent. A college degree is not required for…