Housing Manager

Description

YWCA South Hampton Roads (YWCA SHR) is the oldest and largest multicultural women’s organization in the world. YWCA SHR is dedicated to the fullness of its mission to eliminate racism, empower women, and promote peace, justice, freedom, and dignity for all.

Serving approximately 8,000 individuals each year, YWCA SHR is a source of strength, courage, and empowerment for women and families facing crisis. We are a community catalyst for meaningful change and the advocate for shaping vital impact through quality services responding to the critical needs of survivors of sexual violence and domestic violence. YWCA SHR works across racial, gender, religious, and social lines with organizations/partners in all sectors to educate about disparities, advocate for change, and provide resources and tools to dismantle oppressive systems.

YWCA SHR is in the midst of a rapid transformation from a well-established direct service provider for women and families facing crisis to an organization working at the intersection of eliminating racism, empowering women, and standing up for social justice, helping families, and strengthening our community.

All YWCA employees are expected to model the YWCA SHR Core Values:

• Compassion
• Honesty
• Integrity
• Ownership
• Responsibility
• Empowerment

Under general supervision of the Director of Housing Stabilization & Support Services, responsible for the overall supervision and management of the YWCA SHR Housing programs and staff.

• Collaborate with YWCA SHR leadership and the Norfolk Continuum of Care (Southeastern Virginia Homeless Coalition) to coordinate YWCA SHR housing services for unhoused clients.
• Supervise housing staff, including team building, establishing goals/objectives, monitoring of performance, and ongoing evaluations.
• Collaborate with the YWCA SHR Volunteer and Outreach Coordinator to train new staff, volunteers, and interns on the YWCA SHR Housing Program as well as the dynamics of interpersonal violence.
• Act as a liaison and ambassador of the YWCA SHR within the Norfolk Continuum of Care Coordinated Entry System.
• Define and implement new programmatic procedures related to emergency housing and rapid rehousing for approval by the Director and Chief Impact and Operating Officer to ensure grant compliance.
• Oversee the implementation of housing grants, compile grant reports, and ensure housing program data integrity and compliance with funding guidelines.
• Establish and monitor client outcomes, complete routine program evaluation, ensure appropriate staffing, and successfully meet program goals.
• Oversee environmental review processes, review lease agreements, complete inspections, and monitor grant spending.
• Meet with newly housed clients to assist with transition into permanent housing, establish goals while in housing, and assist with budgeting.
• Provide crisis intervention support, advocacy, information, and referrals to housing clients.
• Respond to crisis situations involving housing clients, providing conflict resolution communication, and ensuring client safety and wellness. Act as a mediator between the client and landlord for housing issues.
• Maintain and audit housing records in accordance with policy and procedures.
• Attend staff meetings, multidisciplinary case management meetings, and scheduled in-service trainings as assigned.
• Provide weekly and/or monthly updates in case management meetings for housed clients to ensure their long‑term success by providing safety planning, crisis intervention, advocacy, information, and referrals.
• Performs other duties as assigned.

We will consider exceptional candidates…