Customer Service Representative

Are you tired of feeling like just a number at work? At Main Ocean, we believe work should be more than just a job ~ it should feel like a second home. We pride ourselves on offering a family-style environment where every team member is a valued contributor and shares a commitment to excellence. With over 100 years of combined expertise across three generations, our business stands as a cornerstone in logistics and transport throughout the Southeast and Gulf Coast.

We excel in providing innovative supply chain solutions through our integrated network of warehouses, ports, and transportation services. Come join our passionate team and experience a dynamic, collaborative environment where your growth and success are at the heart of what we do.

We are proud to be a family-run, regionally-focused company led by three generations with more than 100 years of combined logistics, transport and stevedore experience in the Southeast and Gulf Coast. Main Ocean Carolinas LLC is a consolidated family of companies providing logistics and supply chain solutions to cargo owners and shippers through the warehouse, port, and transportation industries.

The Customer Service Representative will serve as the critical link with communication and coordination between customers, warehouse associates, dispatch team and leadership.

• Provide proactive communication to customers, warehouse associates, and the dispatch team.
• Respond to Customer inquiries in a timely manner with a proactive approach and sense of urgency.
• Troubleshoot and problem solve with customers, accurately gathering details to solve specific issues.
• Escalate Customer concern to management if resolution is not easily identified.
• Execute management approved resolution for the Customer.
• Follow the order process outlined for your position.
• Maintain records as required by company and regulatory standards.
• Collaborate and assist teammates with cross training on accounts and processes.
• Serve as a backup for teammates to support customers.
• Support continuous improvement by contributing to the ongoing efforts to improve all experiences with Main Ocean Carolinas, LLC.
• Additional duties as assigned.
• Duties and responsibilities may change, and new ones may be added, at any time with or without advanced notice.

• High School Diploma required.
• 1+ years of experience in 3PL or logistics environment.
• Familiarity with WMS systems.
• Able to type 40 to 60 words per minute.
• Proficiency in Microsoft Office, particularly Word, Excel, PowerPoint, and Outlook.
• Excellent phone etiquette, customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational, task and time management skills.
• Excellent attention to detail.
• Strong problem solving and troubleshooting skills with an analytical mindset.
• Possess a strong sense of initiative, “can-do” attitude, and be a proactive problem-solver.
• Able to adapt to shifting priorities in a fast-paced environment while maintaining the ability to meet deadlines.
• Flexible team player.

• None. The worker is subject to inside environmental conditions:
  Protection from weather conditions but not necessarily from temperature changes.
• The worker is subject to noise occasionally:
  There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.

• Light work:
  Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time,…