Patient Care Rep

Patient Care Coordinator

The Patient Care Coordinator (PCC) at Western Dental & Orthodontics serves as the key liaison for our patients, ensuring a seamless and welcoming experience from the moment they arrive.

• Set and achieve personal sales goals while supporting the team’s objectives.
• Greet patients in a timely, professional, and engaging manner.
• Introduce new patients to the office and staff.
• Provide patient consultations and communicate information about recommended treatments.
• Discuss cost of service, insurance coverage, and payment options with patients.
• Build lasting relationships by following up on visits and suggesting additional treatments.
• Nurture the patient relationship to encourage retention.
• Work as a team player to ensure each customer receives the best service possible.
• Support strategic local marketing initiatives that drive brand awareness and new patient growth.

• Minimum of a high school diploma or equivalent.
• Customer service focused.
• Excellent time management and organizational skills.
• Preferred dental office experience.
• Preferred experience with dental insurance.
• Preferred experience with Denticon/Dentrix.

• Two (2) years of sales, customer service or related work experience.
• Bilingual Spanish-English skills preferred.
• Ability to handle patient concerns and prioritize multiple tasks in a fast-paced environment positively and proactively.
• Ability to quickly learn new procedures and processes.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Friendly, outgoing, and motivated personality.

• Travel as needed for training and job functions.
• Safety procedures and personal protective equipment required to minimize risks from X-rays and blood-borne pathogens.
• Potential of prolonged sitting and standing.