Eligibility Worker I​/II - Bilingual; English​/Spanish

The Kings County Job Training Office is currently seeking qualified individuals for the position of:

Level I: $41,350.40 - $50,460.80 Annually Level II: $45,676.80 - $55,723.20 Annually

Are you interested in helping individuals and families access vital public assistance and community resources? Kings County is offering an exciting career opportunity for motivated and detail-oriented individuals to join our team.

Eligibility Workers determine eligibility for a variety of public assistance, medical, housing, and workforce development programs. Depending on the level, staff review applications, conduct interviews, verify documentation, explain program requirements, and make initial and ongoing eligibility determinations. They also connect individuals and families with County and community resources. These positions offer structured training, supportive supervision, and clear opportunities for career growth.

This recruitment is to fill positions that require bilingual fluency in English and Spanish (an examination may be conducted to evaluate the candidate's bilingual fluency).

To discover what makes Kings County a great place to live and work,  to watch a short video.

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Some duties, knowledge, skills, and abilities may be performed in a learning capacity for entry-level (I Level) positions.

• Schedules appointments and conducts interactive, fact-gathering interviews with applicants and recipients to obtain demographic, financial, and asset information necessary to determine initial and/or ongoing eligibility for various public assistance, medical, housing and/or workforce development programs; conducts interviews in the County welfare office, satellite offices, hospitals, participants homes, and other locations.
• Interprets and explains program rules and regulations governing eligibility, grants, processing time frames, methods of payment, and legal rights and responsibilities to applicants and recipients.
• Requests, records, reviews, and evaluates demographic, financial, and asset verification obtained from applicants and recipients and outside sources at time of initial application, voluntary and mandated intermittent reporting, and annual renewal/recertification according to rules and regulations for multiple programs.
• Enters and processes demographic, financial, and asset data into automated system(s) to determine initial/ongoing eligibility and grant entitlements within established time frames; reviews and ensures the accuracy of the eligibility results, including eligible household members, budgets, and entitlements; identifies any errors in eligibility/grants and troubleshoots and modifies entries to ensure accurate eligibility determinations.
• Within established parameters, authorizes eligibility determinations in automated system(s); reviews and sends client/recipient correspondence related to case action(s); answers questions related to eligibility determinations; and processes/issues benefits via electronic benefit transfer (EBT), paper warrant or voucher, and/or Medi-Cal insurance card.
• Processes assigned tasks and case actions, and/or maintains a client caseload; ensures appropriate action is taken on reported information/changes in circumstances, voluntary and mandated intermittent and annual reporting, and requests for additional and/or modified programs/services according to program rules and regulations, and time frames for processing.
• Provides information, assistance, resources, and/or referrals to applicants, recipients, and the general public to appropriate county or community services; works with public and private agencies to develop community resources.
• Receives and responds to a high volume of inquires and/or requests for information/assistance in office, over the phone, and/or via email; provides courteous customer service, and accurate information related to department programs/services, eligibility, community resources, and other related requests.
• Prepares, maintains, verifies, updates, revises, and/or sends out electronic and physical documents, records, reports, files, forms, assessment packets, and/or applications and renewal/recertification packets; resolves information discrepancies; enters information into, maintains, monitors, and/or…