Multi-Unit Team Leader

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At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also strive for a high performing, connected culture where everyone feels like they belong. We are committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth.

We are curious, creative, and focused on opportunities to make a meaningful difference where you live, work, and play. Our door is always open.

• Provide leadership over three H&R Block tax offices, guiding customer-centric teams to accelerate seasonal tax business.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three offices.
• Start with a flexible part-time schedule in the fall; transition to full-time January–April, including evening and weekend hours as needed. This role is in-person and not remote.
• Lead daily team meetings, create associate work schedules across all offices, ensure accurate timekeeping and labor management, and travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office growth plans and client growth targets, including developing local partnerships and community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and resolve associate issues in partnership with the Associate Relations Center.
• Build an engaging team environment across all offices through training and coaching; recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Travel between offices as required.
• Prepare tax returns as needed, after completing the required tax courses/assessments.

• People management experience with demonstrated ability to grow and develop associates.
• Aptitude for executing growth plans and fostering a growth culture.
• Strong decision-making and judgment in a fast-paced environment with minimal supervision.
• Excellent interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

We invest in our people to support their total well-being. Benefits can help associates plan for health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Better You wellbeing program to build healthy habits.
• Neurodiversity and caregiver support available.
• Discounts on everyday items and services.
• Medical coverage, 401k retirement plan, and Employee Stock Purchase Plan (where eligible).
• See all available benefits at

We are committed to a Connected Culture where trust, care, and connections help everyone feel they belong and can bring their authentic selves to work. We offer an exceptional work environment recognized on Best Companies lists and a team focused on helping each other grow.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.

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