Service Technician

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Job Description # Service Technician Apex Systems, the Nation’s 2nd largest Technical Staffing and Services Firm, has multiple openings for Service Technicians for an IT Services company in Hanover for a 6-month contract plus extensions and ability to convert to full time employment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Time management skills to ensure the efficient utilization of Company resources including parts, tools, inventory, own time, etc.
• Ability to navigate through SAP and Excel software used for order processing.
• Ability to use a pallet jack is required for this position.
• Other duties as assigned.

MINIMUM REQUIREMENTS Education and/or

Experience:

Bachelor's degree (BA/BS) from four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience. PCs, messaging and server software applications experience required. LAN/WAN, and ability to automate tasks using basic scripting techniques a plus.
• Extensive knowledge of Windows operating systems, vendor diagnostics, imaging software such as Ghost, MDT, or SCCM.
• Minimum of one year hardware troubleshooting experience, which needs to include laptops and desktop for Tier One vendors.
• A+ certification and at least one vendor hardware certification required. Minimum of one (1) year bench and/or on-site service technical experience.

KNOWLEDGE, SKILLS, AND ABILITIES High level of technical proficiency with IT equipment is a must. Working knowledge in major desktop operating systems (Windows 7, 8.x, 10, OSX, iOS). Comfort and familiarity with assembly and re-assembly of devices is required. Excellent troubleshooting skills needed. Must have the ability to keep current with alternative systems and technology and make technology recommendations to management consistent with the company’s business and systems strategies.

Ability to enter data into systems accurately required. Must have the ability to multitask with strong organization and time management skills. Must be able to respond effectively to inquiries or complaints within a timely fashion. Knowledge of receiving, warehouse and safety procedures a plus.
• While performing the duties of this job, the employee is regularly required to: stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and kneel.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus due to computer work.
• Ability to uphold the stress of traveling.
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.o  
** Benefits** - Health, Dental, Vision, 401K, and Employee Stock Purchase Program
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