Services Technician

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Hanover Park, IL, US, 60133

Requisition Number: 102676

Location:

You will have the opportunity to work in Hanover Park, IL

Address: 1600 Hunter Road, Hanover Park, IL 60133

Shift: Monday - Friday 10 AM - 6:30 PM CT

Salary: $20 per hour

• Main mission:
Unlocking the power of people and technology to accelerate transformation.

Insight provides an engaging selection of 11 Teammate Resource Groups (TRGs) and medical benefits for temporary teammates, including sick time after 90 days and retirement plans. We are legendary for taking care of our teammates, ensuring a diverse and meaningful workplace.

The Services Technician performs configuration, modification, repair, testing, and servicing on IT devices, including hardware, peripherals, and software configuration.

Responsibilities include:

• Deploy images and customize software based on provided work instructions.
• Identify and troubleshoot system hardware problems.
• Perform Quality Control inspections.
• Provide Labs Management with reports that include daily and/or weekly productivity.
• Time management skills to ensure efficient utilization of Insight resources including parts, tools, inventory, and own time.
• Navigate through SAP and Excel software used for order processing.

This opportunity focuses on growth and continuous learning, providing upskilling, promotion, and career elevation.

• Ability to communicate in and understand English to the extent necessary to fulfill essential job functions.
• Bachelor's degree or 2 years related experience; PC’s, messaging and server software applications experience required. LAN/WAN and basic scripting automation a plus.
• Extensive knowledge of Windows OS, vendor diagnostics, and imaging software such as Ghost, MDT, or SCCM.
• Minimum of one year hardware troubleshooting experience, covering laptops and desktops for Tier One vendors.
• Familiar with vendor web sites to find hardware, driver, and engineering updates for IBM, Compaq, HP, Toshiba.
• A+ certification and at least one vendor hardware certification required.
• High technical proficiency with IT equipment.
• Comfortable with assembly and re-assembly of devices.
• Excellent troubleshooting skills.

• 35+ industry and partner awards in the past year.
• $9.2 billion in revenue.
• 14,000+ engaged teammates.
• $1.4 M+ total charitable contributions in 2023.

Insight values Hunger, Heart, and Harmony, guiding all relationships and community impact.

Insight is an equal opportunity employer; all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation or other protected characteristics.

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