Retail Associate

Retail Associate – Ross Stores, Inc.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Join a team that values people and offers a fun, treasure‑hunt shopping experience. Ross has over 2,200 stores and a strong track record of growth. In this role you will help customers find high‑quality brands and on‑trend merchandise at extraordinary savings while contributing to a positive, safe, and inclusive work environment.

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate greets customers, treats fellow associates with respect, follows best‑practice standards in all work centers, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be asked to perform additional tasks as needed to achieve customer service and operational goals.

• Recognizes safety as the top priority and practices safe behaviors in everything they do.
• Maintains a clutter‑free sales floor with clear egress to emergency exits and reports unsafe conditions.
• Treats all customers and associates with respect and courtesy; greets customers with eye contact, a smile, and friendly conversation, and says "thank you" at every register transaction.
• Assists customers in any way necessary, is register‑trained, answers questions politely, and responds to service calls immediately.
• Addresses customer issues courteously, calling store leadership when needed.
• Represents and supports the company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, disinfecting high‑touch areas) to maintain merchandise, customer, and team areas.
• Maintains a professional appearance and adheres to the company’s dress code.
• Performs daily assigned sizing and recovery to keep the store neat, clean, and organized.
• Expedites newly received merchandise to the sales floor, merchandises items per company best practice and monthly presentation guidelines, and maintains brand familiarity within departments.
• Understands the Loss Prevention Awareness program, Shortage Highway, Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions, safeguards confidential information, cash, credit card information, and merchandise.
• Follows Mark‑Out‑of‑Stock (MOS) policies, processes MOS merchandise correctly, and notifies store leadership for disposal approvals.
• Follows all cash, check, charge‑card, and refund transaction procedures; maintains accuracy with bankable tenders.
• Demonstrates a sense of urgency to efficiently perform the role, maximizes productivity, and minimizes steps and touches in workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including PDTs, registers, and PC as…