Operations Manager

Base pay range

$93,000.00/yr - $/yr

The Operations Manager is responsible for overseeing the day-to-day operations as it pertains to production standards for business initiatives and staff performance, ensuring the company and its stakeholders have the support necessary to meet goals and objectives. Through their leadership, they provide direction and guidance to the Operations Team and develop and implement plans to ensure work is consistent with the company’s overall strategy, vision, standards, and procedures.

• Set individual and team KPI’s; provide feedback and reduce bottlenecks through reviews and one-on-one coaching.
• Running the “back-end” of the business
• Working hand-in-hand with the CEO of the company
• Office and day-to-day operations managing
• Taking calls from CEO and be willing to run errands outside of regular hours, on occasion.
• Develop and implement business strategies to improve operational efficiency and effectiveness.
• Oversee the compliance to office standards and procedures; ensure project roadmap is adhered to for all projects.
• Lead the team with energy and influence to build a positive culture and foster engagement that aligns with the company’s vision, mission, and values.
• Plan company outings and service in the community.
• Oversee monthly and quarterly financial performance and assess against budget, financial, and operational goals. Completing monthly finance reports and daily expenses; generating reports to review with the CEO.
• Tracking and oversight on incoming commissions, ensuring what is received is reported on the company P&L accordingly.
• Tracking and maintenance of company supplies, keeping a healthy balance of supplies for our team.
• Manage and attend to PTO requests, time and attendance, confirming appropriate coverage and smoothness of daily operations.
• Onboarding and offboarding of incoming and departing employees.
• Maintaining office IT equipment; troubleshooting technical issues with vendors.

• You have 5+ years’ experience in business operations, project management, and business development.
• You have an all hands on deck mindset – available nights and weekends when needed for calls and business check-ins and you are not offended by this.
• Energetic personality who ENJOYS people and can be catalyst for our values and driving culture.
• Early is on time as a CORE Value to help set the pace of the day for the team.
• Extremely high Organization and Prioritization skills.
• You have a business development mindset.
• Attention to detail is critical. Must be able to identify issues and address appropriately.
• Strong understanding of CRM tools and use of campaigns and workflows.
• Strong Understanding of AI Tools.
• Very adept at the use of Social Media – Instagram, You Tube, Tik Tok, and Facebook.
• Able to work independently and be proactive in your learning.
• Excellent communication skills, both written and verbal.
• Able to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Able to be a productive team player; work well with other team members.
• Excellent personal project management skills, ensuring follow up and completion where needed.

• Being empowered: you will help an established, visionary CEO build a new business.
• This is an exceptional opportunity for a professional looking to assist in managing a start up company with fast growth aspirations. If you have a positive attitude, a transparent leadership style and are open to new ideas and change, this is your job.
• The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units.

In person – This is an in-office position without the possibility of being remote.

Full-time

Mid-Senior level

Full-time

Business Development

Business Consulting and Services

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