Patient Support Specialist - NJ Late Shift

Magnit Direct Sourcing on behalf of Connective Rx is currently hiring for an Patient Support Specialist role for a temporary assignment in Whippany, New Jersey
.

"The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing patient health care services enabling access to care for prescription medications. This individual will be interacting directly with patients, physicians, and/or pharmacies related to providing access to care on behalf of our client's copay assistance programs. This individual is part of a highly concierge 'white glove' service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our client's copay assistance programs.

This position requires someone with extreme customer empathy soft skills, experienced in patient care / health care case management engagement."

• Respond to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, servicing their access to care and reimbursement needs and responding. Focus on patient empathy and the consumer experience with the goal to assure our patients on ease of use of program goals and ultimately driving access to care and medication adherence. Based on volume, may also process claims and/or may answer phones.
• Refer requests for escalation as needed and engage other internal areas such as Program Management, IT and other Contact Center teams to resolve issues.
• Perform other assignments as needed.
• May be asked to assist other departments as needed with an administrative task (mail sort and/or claims processing).

• Immerse yourself in an excellent company culture with fun events and volunteer opportunities.
• Enjoy competitive benefits, including medical, dental, vision, and more.
• Take advantage of our 401(k) package with a dollar‑for‑dollar match.
• Generous PTO and paid holiday days are offered.
• Embrace opportunities for professional and personal growth in our team‑oriented atmosphere.

• Call Center operating metrics and performance management experience (a plus).
• Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus).
• Will be trained to support programs, clients and/or job functions as appropriate.
• Some experience with any Third-Party system (Select Rx, Pro-Care, FSV) (a plus).
• Experience with Call Center software (Five9, In-Contact, or similar) (a plus).
• Fluent in English/Spanish (a plus).
• 1+ years in a health care or case management experience in a high-volume contact center environment or similar environment preferred.
• Experience working in pharmacy benefits, health care insurance, and/or medical billing (preferred).
• Communication skills: ability to convey information in easy‑to‑understand language, actively listens; uses writing effectively to create documents, uses correct spelling, grammar, and punctuation.
• Customer Focus; high level of empathy and emotional intelligence; focuses on opportunity to service patients with a high level of empathy.
• Adaptability: adapts to a variety of situations easily and effectively navigates situations.
• Problem solve; thinks critically, and problem‑solves issues to resolution.
• High School or GED required.

Work Authorization: US Citizen
Preferred years of experience: 1 years

Travel required:

No travel required
Shift timings: