Ecommerce Sales Assistant

Ecommerce Sales Assistant – Whippany NJ

Compensation: Based on Experience
Employment type: Full-time at our Whippany location.

Website:

Our company is a leader in the sales of Computer Networking Hardware. We are seeking an individual to assist the sales team with customer support, pricing, marketing and E-commerce support.

• Assist sales team with both purchase and sales pricing using e-commerce sites such as Amazon.
• Assist in the promotion and sales of products through e-Commerce platforms such as Amazon.
• Generate or update sales orders and purchase orders.
• Answer questions about products or warranties; respond to emails, phone calls and other correspondence; assist with complaints and other inquiries.
• Perform data entry when orders are completed or changed; process sales data and progress reports.
• Direct sales leads to the appropriate member of the sales team.
• Maintain client database; input customer profiles and updates.
• Answer telephone calls and assist customers and vendors.
• Follow up on sales leads and make proactive telephone and email contacts if needed.
• Handle billing and invoice questions.
• Ensure all client information is correct; analyze sales reports.
• Complete weekly and monthly sales data reports; update managers by consolidating, analyzing, and forwarding weekly action summaries.
• Resolve order and inventory problems by investigating data and history; identify alternate means for filling orders; notify managers and customers of delivery issues.
• Provide product, promotion, and pricing information by clarifying customer requests, selecting appropriate information and forwarding it; answer questions.
• Post sales shipping support by arranging shipments and notifying customers or vendors.
• Generate daily and weekly reports.

• Previous sales support to a sales team is preferred but not mandatory.
• Must be able to multi-task in a fast-paced environment.
• Substantial knowledge and skill in Microsoft Office (Outlook, Excel, Word).
• Previous experience in an E-commerce business is mandatory.
• Proficiency with numbers such as model numbers, part numbers, basic math and pricing.
• Very good internet search skills.
• NO work from home option. Must work from our Whippany, NJ business location.