Player Development Supervisor

The Player Development Supervisor plays a critical leadership role in supporting the execution of high‑quality guest experiences while driving efficiency and consistency across the Player Development team. As the leader of the Marketing/Relationship Marketing Coordinators and VIP Services team, you ensure that all operational, administrative, and event‑driven activities are executed accurately, efficiently, and in alignment with the Live! brand standards.

Your ability to balance leadership, organization, and attention to detail ensures seamless coordination of VIP services, events, and daily operational processes that support Hosts and enhance guest engagement.

By maintaining strong oversight of workflows, scheduling, and compliance standards, you help create a structured, dependable environment that enables the Player Development team to deliver exceptional service. Through collaboration with leadership and cross‑functional departments, you align team efforts with broader player development strategies, ensuring a consistent and elevated experience for our guests. Your commitment to team development, operational excellence, and continuous improvement helps strengthen performance, support revenue goals, and reinforce Live!

Casino & Hotel as a premier destination for VIP gaming and entertainment.

USD $51,273.00/Yr.

USD $70,721.00/Yr.

Why We Need Your Talents:
The Player Development Supervisor plays a critical leadership role in supporting the execution of high‑quality guest experiences while driving efficiency and consistency across the Player Development team. As the leader of the Marketing/Relationship Marketing Coordinators and VIP Services team, you ensure that all operational, administrative, and event‑driven activities are executed accurately, efficiently, and in alignment with the Live! brand standards.

Your ability to balance leadership, organization, and attention to detail ensures seamless coordination of VIP services, events, and daily operational processes that support Hosts and enhance guest engagement.

By maintaining strong oversight of workflows, scheduling, and compliance standards, you help create a structured, dependable environment that enables the Player Development team to deliver exceptional service. Through collaboration with leadership and cross‑functional departments, you align team efforts with broader player development strategies, ensuring a consistent and elevated experience for our guests. Your commitment to team development, operational excellence, and continuous improvement helps strengthen performance, support revenue goals, and reinforce Live!

Casino & Hotel as a premier destination for VIP gaming and entertainment.

• Supervise, support, and provide training and development for Marketing/Relationship Marketing Coordinators.
• Ensure accuracy and timeliness of coordinator tasks, including QCI data entry,  logs, gift/raffle tracking, and guest communications.
• Oversee event preparation and execution, including rosters, RSVP lists, signage, reservations, ticket distribution, and event logistics.
• Manage coordinator scheduling, attendance tracking, and floor/casino coverage.
• Serve as the escalation point for coordinator-related issues and collaborate with leadership to resolve them.
• Monitor compliance with SOPs, including comps, player documentation, coding policies, and departmental standards.
• Maintain commission programs and oversee payment processes.
• Supervise VIP Services team members within Relationship Marketing.
• Partner with leadership to align team efforts with player engagement strategies and guest experience goals.
• Support the Vice President of Casino…