Player Development Supervisor; Hotel Focus

Position: Player Development Supervisor (Hotel Focus
Min CompensationUSD $51,273.00/Yr.Max CompensationUSD $70,721.00/Yr.Overview

Why We Need Your Talents:

The Player Development Supervisor plays a critical leadership role in supporting the execution of high‑quality guest experiences while driving efficiency and consistency across the Player Development team. As the leader of the Marketing/Relationship Marketing Coordinators and VIP Services team, you ensure that all operational, administrative, and event‑driven activities are executed accurately, efficiently, and in alignment with the Live!

brand standards. Your ability to balance leadership, organization, and attention to detail ensures seamless coordination of VIP services, events, and daily operational processes that support Hosts and enhance guest engagement. By maintaining strong oversight of workflows, scheduling, and compliance standards, you help create a structured, dependable environment that enables the Player Development team to deliver exceptional service. Through collaboration with leadership and cross‑functional departments, you align team efforts with broader player development strategies, ensuring a consistent and elevated experience for our guests.

Your commitment to team development, operational excellence, and continuous improvement helps strengthen performance, support revenue goals, and reinforce Live! Casino & Hotel as a premier destination for VIP gaming and entertainment.

Responsibilities

Where You'll Make an Impact:

• Supervise, support, and provide training and development for Marketing/Relationship Marketing Coordinators.
• Ensure accuracy and timeliness of coordinator tasks, including QCI data entry,  logs, gift/raffle tracking, and guest communications.
• Oversee event preparation and execution, including rosters, RSVP lists, signage, reservations, ticket distribution, and event logistics.
• Manage coordinator scheduling, attendance tracking, and floor/casino coverage.
• Serve as the escalation point for coordinator-related issues and collaborate with leadership to resolve them.
• Monitor compliance with SOPs, including comps, player documentation, coding policies, and departmental standards.
• Maintain commission programs and oversee payment processes.
• Supervise VIP Services team members within Relationship Marketing.
• Partner with leadership to align team efforts with player engagement strategies and guest experience goals.
• Support the Vice President of Casino Marketing and Relationship Marketing team as needed.
• Coordinate staffing levels to ensure proper coverage across the Relationship Marketing team.
• Provide training, coaching, and ongoing development to Coordinator team members; participate in interviews and performance evaluations.
• Collaborate with Legal and IT departments on contracts, non-competes, and system access setup.
• Monitor and review expense reports, budgets, credit cards, vouchers, comp exceptions, invoices, and financial records.
• Analyze and improve processes, procedures, and performance standards.
• Coordinate and prepare operational and administrative reports (attendance, hires, transfers, terminations, budgets, performance data).
• Maintain accurate records and departmental data; track productivity and report to management.
• Handle communications, including answering phones, routing calls, and managing correspondence.
• Coordinate support services such as maintenance, supplies, mail, and data management.
• Maintain awareness of casino operations, promotions, and local activities.
• Ensure a clean, organized, and professional office environment.
• Collaborate with other departments and leadership as needed.
• Support cross-property coordination for events and hosting duties.
• Foster a professional, collaborative, and supportive team environment.
• Other duties as assigned.

Skills to Help You Succeed:

• Ability to communicate clearly and effectively both orally and in writing.
• Strong written and verbal communication skills with the ability to interact effectively with guests and team members.
• Experience in casino marketing, guest services, or hospitality (supervisory experience preferred).
• Strong organizational, leadership, and team motivation skills.
• Proficiency with casino systems (QCI, LMS, Loyalty, ) and Microsoft Office, including Excel.
• Detail-oriented with high accuracy in administrative and reporting tasks.
  
  Ability to analyze and interpret departmental needs, performance data, and results.
• Strong problem-solving skills with the ability to resolve complex issues.
• Ability to work effectively under pressure in a fast-paced,…