Hospitality Operations Management Development Program Associate

Why We Need Your Talents:

The Live! Casino & Hotel Management Development Programme is an exciting opportunity for a recent college graduate interested in building a career in the hospitality, entertainment, and gaming industry. This unique opportunity provides the Hospitality Management Associate with exposure to a wide range of business and operational areas including Hotel Operations, Food & Beverage, Guest Services, Marketing, Human Resources, Finance, Entertainment, Events & Conventions, and more.

The Hospitality Management Associate will participate in the Live! Management Development Program (MDP), designed to prepare high-potential individuals for future leadership opportunities within the organisation. The MDP combines hands-on operational experience, leadership development, management coaching, and business acumen training to create well-rounded hospitality leaders.

The Hospitality Management Associate will rotate through key operational and administrative departments across the property to gain a comprehensive understanding of how each area contributes to the overall guest experience and business success. Associates will collaborate with team members at all levels of the organisation, from frontline staff to executive leadership, providing valuable insight into the diverse career paths available within the hospitality industry.

This immersive experience allows Associates to identify their strengths and interests while building the skills necessary to launch a rewarding management career with Live!

Where You'll Make an Impact:

• Commit to the successful completion of all phases of the Management Development Program to be considered for future leadership opportunities within the company.
• Participate in rotational assignments across multiple hospitality and operational departments, gaining a broad understanding of property operations and guest service excellence.
• Complete the Live! Leadership Development Curriculum in conjunction with departmental rotations.
• Demonstrate adaptability, curiosity, and a willingness to learn in a variety of business environments.
• Build strong relationships with team members and leaders across the organisation to support operational success and professional development.
• As a 24/7 operation, work a flexible schedule that may include days, evenings, weekends, holidays, and overnight shifts depending on rotational assignments.
• Master and uphold the Live! 5 Service Standards to consistently deliver exceptional guest experiences.
• Support operational initiatives that enhance guest satisfaction, team member engagement, and business performance.
• Foster memorable, personalised experiences that create lasting impressions for guests.
• Perform other duties as assigned.

Skills to Help You Succeed:

• Passion for hospitality, guest service, entertainment, and creating exceptional customer experiences.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to work effectively both independently and within a team environment.
• Demonstrated adaptability and willingness to learn in a fast-paced, dynamic environment.
• Strong organisational, problem-solving, and time management skills.
• Ability to communicate professionally and effectively in English, both verbally and in writing.
• Proficiency in basic computer applications and business systems.
• Ability to read and comprehend operational procedures and perform basic mathematical calculations.

Must-Haves:

• Bachelor's degree in Hospitality Management, Business Administration, Tourism Management, Hotel & Restaurant Management, Event Management, or a related field preferred.
• Flexible working schedule to include weekends and holidays.
• Must be open to relocation based on future open positions with the organisation.
• Must be able to obtain and maintain a valid gaming licence as determined by the State Gaming Control Agency.

Physical Requirements:

• Must have upbeat, outgoing, and positive attitude.
• Must be able to work in a loud, high-energy environment.
• Must be available to work all shifts; to include day, swing, weekdays, weekends, and holidays.
• Must be able to perform assigned duties under frequent time pressure in an interruptive environment.
• Must be able to handle multi-tasking heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to bend, stoop…