Course Facilitator

Purpose and Impact:

The Course Facilitator (Level
2) provides senior facilitation support for a virtual course delivery. In addition to Level I duties, the Level 2 facilitator leads identification and documentation of systemic student-impacting issues and grading/feedback defects, coordinates escalations across LMS/Software/QA/IT teams, performs quality control review of facilitator-generated reporting inputs, and maintains facilitator procedures/job aids in version-controlled formats as directed. The facilitator performs troubleshooting and support within authorized permissions and escalates platform/infrastructure changes to the responsible technical roles.

The Course Facilitator's reporting focuses on learner experience and course workflow support, including progress monitoring inputs, defect trends, and grading/feedback behavior validation, rather than roster/attendance ownership.

Work Schedule: The courses being supported are active from  M-F. Contract core hours are .

Essential Responsibilities:

• The Level 2 Course Facilitator shall possess the following capabilities:

• Effectively communicate. Be adept at effectively communicating to a broad range of individuals from varied backgrounds.

• Ability to review automated graded activities quickly and determine if grading was applied appropriately.

• Lead identification and documentation of systemic grading/feedback defects; coordinate with LMS administrators/software engineers to support timely correction and regression verification.

• Troubleshoot students' issues with virtual learning courses.

• Perform advanced troubleshooting of student-impacting workflow issues (VM connection issues, novel student issues, novel content issues) and coordinate escalations across technical teams.

• Demonstrate exceptionally professional conduct in performance of duties.

• Provide quality control review of facilitator-generated reporting inputs/metrics prior to submission (accuracy checks, trend flags, data anomalies) as required by Government directed reporting cadence.

• Provide guidance and feedback to students pertaining to general networking systems, operating systems, and technical writing.

• Support continuous improvement of automated feedback by recommending enhancements that increase specificity (references to exercises/content) and reduce ambiguity, consistent with SOW feedback requirements. Assist in maintaining facilitator procedures/job aids (runbooks/checklists) in editable, version-controlled formats as directed.

Security Clearance Required :

• TS/SCI preferred

Minimum Education :

• Master's degree in Computer Science, Cyber Engineering, Information Systems, Information Technology, Education/instructional Technology, Engineering, or related field and four (4) years of relevant experience; OR

• Bachelor's degree in the same fields and six
  6) years of relevant experience; OR

• Associate's degree (or 18 semester hours of military coursework/training in a related field) and eight (8) years of relevant experience; OR

• High school diploma/GED and ten (10) years of relevant experience; OR

Minimum Years of

Experience:

• Experience with in last two (2) years as a certified T50 Exploiter Trainer and five (5) years of IO or EA experience

• Relevant experience includes Level I experience plus lead facilitator responsibilities such as mentoring junior facilitators, leading identification/documentation of systemic grading/feedback defects, coordinating cross-team defect resolution (LMS Admin/Software/QA), performing quality control of facilitator reporting inputs/metrics, and maintaining facilitator procedures/runbooks.

Preferred Qualifications:

• Experience serving as lead facilitator (or equivalent) for technical training, including mentoring junior facilitators and standardizing facilitation practices is preferred.

• Experience coordinating issue resolution with LMS Administrators, Software Engineers, QA/Pest, and instructors; tracking issues to closure and validating fixes/regressions is preferred.

• Experience identifying and documenting systemic grading/feedback, defects and recurring learner workflow issues, including development of clear defect reports and supporting evidence, are preferred.

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As part of our commitment to maintaining a safe and compliant work environment, Amentum is a drug-free workplace and requires all personnel to comply with company drug and alcohol policies as a condition of employment. Employment is contingent upon successful completion of the drug screening process. Please note that this may include…