IT Business Systems Analyst II

The Business Analyst (Software Acquisition and Installation Support & Program Support) is a dual-function, enterprise-critical role responsible for supporting the full lifecycle of software acquisition and deployment while simultaneously providing high-caliber analytical and administrative support to program management leadership. This position serves as a strategic bridge between OTECH Business Systems and Supply Chain Management, IT operations, OTECH programs, and functional units/departments, ensuring that software assets are sourced, acquired, installed, and maintained in alignment with organizational requirements and governance standards.

The Analyst operates across functional boundaries to support both tactical IT objectives and broader programmatic goals, making this role uniquely positioned to drive operational effectiveness at multiple organizational levels. The role focuses specifically on enterprise-wide business systems and software.

• Software Acquisition and Installation
  • Support end-to-end procurement and installation activities for new enterprise systems and software — from requirements gathering and elaboration to working with process stakeholders including SCM, EngageIT, Security, Corporate IT and the requesting units to evaluate, acquire and install new software and business systems
  • Ensure compliance with the New Software Acquisition process and all other applicable policies throughout the software lifecycle including but not limited to cybersecurity, SCM and IT requirements.
  • Coordinate with software vendors and internal stakeholders on software delivery timelines, deployment scheduling, version control, and release management to ensure smooth, disruption-free rollouts across the enterprise
• Program Support
  • Provide analytical support, documentation, and stakeholder coordination that enable program teams to execute with precision and accountability.
  • Support the preparation of executive briefings, program reporting, risk management artifacts, and acquisition documentation, ensuring that program leadership has the timely, accurate information needed to make sound decisions.
• Incident Management and Resolution
  • Work with System Admins to track and ensure that high-priority software and Business Systems IT issues/tickets are actively worked and are resolved in line with EA SLA terms.
• Cross functional Coordination
  • Support proactive cross-functional engagement with SCM, Finance, IT, and end-user communities on enterprise-wide initiatives to ensure harmonization of effort and resources, process governance and compliance, and continuous improvement.
• Knowledge Management
  • Support the maintenance of the knowledge assets including the System and Reports Catalogs, ensuring they remain visible, relevant and accurate

• Additional duties as assigned.

• This position has no supervisory responsibilities.

• This position reports to the Business Systems Manager.

• Bachelor’s degree in information systems, Business Administration, Industrial Engineering, Supply Chain Management, or a related field.
• 2+ years of progressive experience in business systems analysis, process administration and control, enterprise systems administration, system integration, or a related role within a complex, cross-functional organization.
• Experience with any of the following functional domains:
  Engineering, Operations, Supply Chain, Finance, Contracting, or IT.
• Experience developing and maintaining catalogs and process documents in an enterprise environment
• Experience with Software Development Lifecycle (SDLC) and requirements gathering and analysis
• Demonstrated experience producing high-quality functional specifications, SOPs,…