IT Technologist

The IT Technologist (Jr. IT Support Analyst) will support the W11 25H2 deployment project through hands-on troubleshooting, equipment setup, and application support. This is a Short Term Contract role with an onsite schedule Monday through Friday, 8:00 AM to 5:00 PM, based in Hanover, MD.

Success in this role looks like ensuring workstations and devices are properly imaged, configured, and ready for users, while maintaining reliable network connectivity and protecting user data throughout the deployment process.

• Set up, image, configure, and maintain company desktops, laptops, and mobile devices.
• Schedule deployment and support activities with employees to ensure timely readiness of assigned equipment.
• Use Microsoft SCCM to support imaging, software deployment, and workstation readiness tasks.
• Configure and support Active Directory and Microsoft Intune for user and device setup.
• Ensure user data is properly backed up prior to updates, imaging, or configuration changes.
• Assist with configuring, testing, and troubleshooting network connectivity for local computers.
• Verify Microsoft Office Suite readiness and support users with common setup and access needs.
• Maintain a safe, organized, and clean IT working environment during device handling and deployment.
• Document support activities and deployment progress to support continuity throughout the project.
• Escalate issues when needed and collaborate with the project team to resolve technical blockers.
• Perform other duties as assigned to support the deployment timeline.

• High School diploma or GED.
• Must be a U.S. citizen.
• Valid U.S. driver’s license.
• Knowledge of Microsoft SCCM.
• Knowledge of Active Directory.
• Knowledge of Microsoft Intune.
• Knowledge of Microsoft Office Suite.
• Ability to assist with troubleshooting network connectivity for local computers.
• Strong attention to detail when backing up user data and configuring devices.
• Professional, customer-focused communication and a willingness to support users during setup.
• Ability to follow procedures and maintain a safe, clean work environment.