User Support Analyst

Position Information

Position Title:

User Support Analyst

Posting Date: 01/09/2026

Open Until Filled:
Yes

Position Number: 0675701

Hiring Range: $28.53 – $35.66

Union Type:
Not a Union Position

FLSA Status:
Non‑Exempt

Employment Category:
Regular Full Time

Scheduled Hours per Week: 40

Location:

Hanover, NH (Onsite only)

To serve as a consultant and trouble‑shooter to members of the Dartmouth Medical School community on a broad range of largely conventional, personal computer‑related applications and technologies for which relevant guidelines are generally available.

Required Qualifications –

Education:

Bachelors or equivalent combination of education and experience.

Required Qualifications –

Experience:

Four years of relevant experience in a personal computer environment.

• Broad knowledge of the capabilities and operating characteristics of personal computers including Windows and Apple machines; mainstream word processing, spreadsheet, graphics, and productivity software; mobile devices (iOS and Android); personal computer peripherals.
• General knowledge of TCP/IP networking.
• Ability to configure TCP/IP settings.

Communication

Skills:

Excellent interpersonal and communication skills for ongoing contacts and dependable, timely follow‑up.

Organizational

Skills:

Ability to organize and set priorities; work independently and maintain a smooth workflow despite frequent interruptions.

Instructional

Skills:

Ability to lead workshops and meetings, teach groups how to use tools and solve problems.

Knowledge Development:
Build substantial personal knowledge based on research into computing questions and awareness of technology developments.

Professionalism:
Interact professionally and calmly when working with frustrated end‑users; demonstrates professionalism and collegiality.

Other Duties:
Performs other duties as assigned.

Driving a vehicle is an essential function of this job.

Dartmouth College has a Tobacco‑Free Policy. Smoking and the use of tobacco‑based products are prohibited in all facilities, grounds, vehicles or other areas owned or operated by Dartmouth College.
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Dartmouth College is an equal opportunity employer under federal law, prohibiting discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Employment is contingent upon successful completion of a pre‑employment background check.

• Cover Letter
• Resume

Dartmouth College Office of Human Resources
7 Lebanon Street Suite 203, Hanover, NH 03755
Ph  | jobs