Desktop Support Specialist
Listed on 2026-10-07
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IT/Tech
Desktop Support, HelpDesk/Support, IT Support, Technical Support
Desktop/Laptop/Peripherals hardware break/Fix.
Reactive maintenance(such as clearing paper jam etc).
Basic network connectivity.
Assign cases to appropriate queue based on dedicated support model.
Update all logs on timely basis.
Fulfill requests for dispatch support for all dispatch sites.
Software support -
a. Software loading and configuration
c. Software reloading
Software application issues not resolved by the L1 SD, including Fastlane application.
Basic network connectivity issues.
Desktop Operating Systems, connectivity, remote.
communications, and hardware-software compatibility issues.
Compatibility issues between hardware and software.
Troubleshooting to make certain software is operational and functioning properly.
This posting is for the Desktop Support Specialist role at HCLTech, based in Hanover, NH, United States.
Join HCLTech and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
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