HVAC & Equipment Maintenance Manager

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Position Information

Position Number 0406000

Position Title HVAC & Equipment Maintenance Manager

Posting date 05/30/2024

Closing date Open Until Filled

Hiring Range Minimum $95,000

Hiring Range Maximum $123,500

Union Type Not a Union Position

Seiu Level Not an Seiu Position

Flsa Status Exempt

Employment Category Regular Full Time

Scheduled Months per Year 12

Scheduled Hours per Week 40

Location of Position Hanover, NH

Remote Work Eligibility? Onsite only

Is this a term position? No

If yes, length of term in months. N/A

Is this a grant funded position? No

As the HVAC & Equipment Maintenance Manager, reporting to the Director of Maintenance Services, you oversee daily operations crucial to Dartmouth College’s Facilities Operations and Management (FO&M). You lead a team responsible for HVAC maintenance, plumbing, and various building systems, ensuring seamless functioning of essential systems such as heating and ventilation. These systems provide essential services to support research, academic, athletic, and residential experiences for the campus community that require effective delivery of services and emergency response.

Your role involves both managing internal personnel and coordinating contractors. Besides working closely with other supervisors/managers within FO&M, you collaborate with facilities managers in the Real Estate Office (REO), Dartmouth College Athletic Department (DCAD), Professional Schools, Residential Operations, and other college organizations.

• Lead the assigned shop staff, fostering teamwork and collaboration to enhance service-delivery excellence.
• Coordinate with other department managers to ensure seamless workflow.
• Manage a diverse team, including plumbers, gas and oil burner technicians, building maintenance workers, and refrigeration technicians.
• Collaborate with other managers to identify opportunities for innovation and continuous improvement.
• Provide direction, support, and mentorship to direct reports, including performance management, hiring, and personal development initiatives.
• Constructively resolve conflicts to strengthen team cohesion and trust among team members and college partners.
• Act as the primary escalation point for risks or issues, developing mitigation strategies and escalating as necessary to FO&M leadership.
• Manage resource scheduling and assignments to optimize operational efficiency and identify staff training needs and growth opportunities.
• Utilize effective verbal, visual, and written communication skills to convey organizational messages.
• Develop and implement emergency response plans and procedures to address HVAC system failures.
• Ensure compliance with relevant regulations, codes, and standards governing HVAC operations.

• Provide exceptional customer service, promptly addressing customer concerns courteously and enthusiastically.
• Manage third-party contractors and supply vendors effectively.
• Serve as a point of escalation for customer issues related to work order completion and service-related matters.

• Advocate for a safe work environment and ensure work is completed in accordance with all applicable standards.
• Utilize best practices and the work order management system to review reports and incorporate KPIs/SLAs into daily operations.
• Deliver best-in-class HVAC, refrigeration, plumbing, gas, and oil burner technicians, preventative maintenance programs, and emergency plans.
• Estimate the cost of work orders where required.
• Ensure work order completion, procurement of materials, and identification of issues or risks.

• Ensure HVAC systems and other mechanical system considerations during capital projects.
• Work with campus services financial staff to ensure fiscal, procurement, and resource administration.
• Manage operating expense budget for the assigned portfolio and advise on cost savings.
• Responsible for contract management and compliance with third‑party contractors and supply vendors.

• Demonstrate…