Supervisor - Custodial Services

Supervisor – Custodial Services

Location: Hanover, NH 03755
McKenzie Hall
6 Vox Lane
Schedule: 3rd Shift – 10:00 pm to 6:30 am, Monday – Friday (Saturday/Sunday off)
Employment Status: Regular Full‑Time, Exempt, Open Until Filled
Salary Range: $68,700 – $85,900 per year
Position Number: 0405800

Position

Purpose:

The Supervisor reports to the Custodial Services Manager and has overall responsibility for planning, scheduling, implementing, and reporting on the daily and special duties of the custodial department. The role supervises full‑time employees and subcontractors, maintains high standards of cleanliness across more than 1 million square feet, and provides training and leadership for approximately 30 FTE custodial staff.

20 % – Scheduling, Planning & Quality Assurance

• Plan, prioritize, and assign all custodial work, provide estimates, and report as required.
• Manage work orders, inspects in‑progress and completed work for safety, quality, and productivity.
• Implement quality control initiatives, support Smart Inspect software, enforce task sheet use.
• Develop specifications for routine work and special projects; solicit, review bids and award work to achieve best value.
• Prepare cost estimates, schedules, and assist with annual budgeting.

15 % – Resource Management & Evaluation

• Approve and monitor personnel, tools, equipment, vehicles, and supplies.
• Evaluate materials and products for performance and cost effectiveness.
• Requisition and procure materials to achieve best value.

30 % – Personnel Management

• Establish work and staff schedules, manage staff time and payroll submissions.
• Participate in hiring, performance management, promotions, and transfers.
• Coordinate work needs with FO&M administrators and other departments.
• Provide training and hold shop meetings.

5 % – Working Conditions

• Bending, kneeling, climbing, and working in cramped positions.
• Lifting, carrying, and holding objects up to 50 lb.
• Climbing stairs in buildings 4–5 levels high.
• Work indoors, outdoors, in bad weather, and in noisy, dirty, or smoky areas.
• Exposure to electric shock, burns, cuts, and chemical fumes.
• Wearing protective clothing such as aprons, gloves, and goggles or masks.

5 % – Culture & Employee Belonging

• Commit to inclusion, cultural awareness, and respect for all.
• Participate in CEB initiatives and training.
• Collaborate on related initiatives within the division and College.
• Perform other duties as assigned.

• Associate’s degree in general management, facilities, industrial management, or related technical field.
• 5 + years of custodial or housekeeping experience.
• 3 + years of supervisory experience over 5 employees.
• Experience in educational, medical, or large residential facilities (>100,000 sqft).
• Valid driver’s license and compliance with Dartmouth College Driver Safety and Motor Vehicle Policy.

• Extensive knowledge of custodial services for large facilities, including hard floor care, carpet and upholstery cleaning, solid waste, and recycling.
• Experience estimating, scheduling, and managing services provided by individuals or small groups; supervising 10 + FTE.
• Certified Executive Housekeeper (CEH) or Registered Executive Housekeeper (REH); IEHA preferred.
• Strong communication skills with direct reports, staff, students, faculty, and subcontractors.
• Commitment to recycling, sustainability, and a diverse working environment.
• Computer literacy (Excel, Word, web browsing). Familiarity with electronic payroll and work order systems.

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Employment is contingent upon consent to and successful completion of a pre‑employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of academic credentials, licenses,…