Store Manager Main Street Hanover NH

About J.Mc Laughlin

J.McLaughlin was founded in 1977 by brothers Kevin and Jay McLaughlin with a mission to create an American sportswear brand that offers two key components: classic clothing with current relevance and a retail environment that has a neighborhood feel. The brand focuses on style over fashion: straightforward, unpretentious, and devoid of the superfluous. Our clothing is rooted in the tradition of sport, work, and play.

With over 150 retail locations, each store is uniquely designed to reflect the town’s color, character, and architecture, while providing exemplary customer service and engaging in local philanthropic efforts.

J.McLaughlin is a specialty American sportswear and accessories brand headquartered in New York. The company is known for being “local and loyal”, building meaningful relationships within each community and providing customers with highly personalized service. We are a growing company with a focus on our culture of kindness, cultivating an exceptional atmosphere to work and shop.

We are looking for a highly motivated, results‑driven Store Manager for our Hanover, NH retail store, with a passion for classic American sportswear and the ability to lead the team to achieve goals while upholding the company’s ideals and standards. The ideal candidate is sales‑driven and leads by example in building impactful relationships. The Store Manager will be responsible for all aspects of the business, including sales, customer service, visual merchandising, team development, staffing, and operations.

• Act as the Brand Ambassador by embracing the company culture and cultivating productive, profitable relationships with clients and the community.
• Motivate and engage the store team by setting clear goals and expectations to achieve objectives and contribute to overall success.
• Provide exemplary client service to create a customer‑centric, friendly retail environment that fosters loyalty.
• Use business acumen to make effective business decisions.
• Manage store operations, ensuring all aspects run efficiently to create a profitable and productive business.
• Manage all aspects of the business, including hiring, scheduling, training, merchandising, loss prevention, customer service, expenses, payroll, and inventory management.
• Create and maintain a culture of kindness that is client and team focused.
• Recruit and hire top talent.
• Train and develop teams on selling skills, product knowledge, and operations.
• Conduct performance appraisals and coach in the moment to maximize sales and motivate the team.
• Strategize and implement a client outreach plan, utilizing clienteling tools.
• Effectively use the POS system to provide exemplary service.
• Partner with community organizations and charities to host store events and trunk shows, building a reputation as a local loyal retailer.
• Drive sales by demonstrating extensive product knowledge and making appropriate suggestions for the client.
• Hold team accountable for achieving goals.
• Monitor sales trends and execute plans to maximize sales within the store.
• Effectively communicate the business’s needs to the District Manager and store teams.
• Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets.
• Respond to customer questions, inquiries, and concerns to resolve all issues in a timely manner.
• Communicate and execute all directions from Retail Operations and the Corporate Office.
• Plan and prioritize the workload, ensuring the customer remains the top priority.
• Merchandise the sales floor to maximize sales while adhering to visual directive and standards.
• Maintain a clean and organized store to ensure a great place to work and shop.
• Partner with the District Manager and Human Resources on employee relations and performance issues, ensuring they are handled in accordance with company policy.
• Adhere and enforce company policies, procedures, and standards of professionalism.
• Lead by example and maintain the highest level of integrity at all times.

• 3+ years of retail management experience preferred.
• Bachelor’s degree or equivalent experience.
• Strong management and leadership…