Communications Officer​/Dispatcher

Job Summary

To monitor a wide range of emergency alarm and security monitoring devices and systems, responding and/or dispatching in a timely and appropriate manner to ensure the safety and security of Dartmouth College students, faculty and staff and the physical facilities and environments.

• High School diploma or equivalent; 1–2 years of experience or a combination of education and experience
• Excellent interpersonal and communication skills to effectively deal with a wide range of constituents
• Strong organizational skills
• Knowledge of computer software applications and electronic/radio operations
• Knowledge of regulations and policies related to safety and security
• Commitment to diversity and to serving the needs of a diverse population

No preferred qualifications were specified.

• Monitors a wide variety of intrusion alarms, access control, life safety systems, surveillance camera systems, and security devices; responds promptly to activations
• Interview callers or visitors to obtain relevant information and dispatch officers, guards, or others to appropriate locations on campus for alarms, complaints, accidents, and other incidents affecting the college community
• Produces and maintains the departmental central communication log, on‑call lists, and other databases with constantly changing information (events, visitors, vacant housing, etc.)
• Updates and maintains records, logs, directories, standing operating procedure documents, and databases; prepares requested reports
• Serves as a point of contact for the internal and external Dartmouth community and the public on questions and issues related to safety and security matters and general information about the college, especially after hours and on weekends
• Looks up and provides information to officers in the field to clarify issues or situations and to provide referral contacts
• Prepares bicycle registrations, issues College decals, collects information, and maintains automated records of bicycle thefts and recoveries
• Maintains security of the Gun Room and safety equipment; signs weapons and equipment in and out and maintains records in the database
• Maintains stock of forms and performs copying of paperwork for officers; issues keys in/out of the office for departments with temporary needs and verifies names/IDs for unlocks and transports
• Maintains the Lost and Found Room and records; completes paperwork for found/lost items, issues tickets, and stores items in appropriate areas
• Handles emergency situations with calm, professional conduct and specific care for the health and well‑being of community members
• Interacts with community members in a professional, friendly, and helpful manner, especially when engaged in policy enforcement duties
• Maintains confidentiality of information pertaining to patrol and communication; releases information only upon authorization by the Director or an authorized signatory
• Assists college community members, visitors, and guests in various manners, including providing information, assisting in problem‑solving, and general assistance
• Provides support to on‑call college staff as needed, including the Dean on call, Counselor on call, Physician on call, Community Director on call, Dean in charge, or similar professional school personnel
• Provides security for special events, critical situations, and other security‑related situations
• Remains vigilant and available at all times while on duty to respond to incidents, emergencies, and calls for service to help insure safety for the campus community
• Attends and presents information at College Judicial Board hearings; attends criminal court proceedings when subpoenaed or assigned to present facts pertaining to a particular incident or report
• Completes required training, including Management of Aggressive Behavior, Sexual Assault, CPR, Defibrillator, and First Aid

Driving a vehicle (e.g., Dartmouth vehicle, off‑road vehicle, rental car, personal car) is preferred but not required.

This position is available to SEIU Union members only during the first week of posting (January 5 – January 12 2026). After that week, if the…