Learning Delivery Specialist

If your experience combines instructional excellence with industry insight and you want to be a part of supporting organizational growth and team member development, then we are looking for YOU! We are seeking candidates with an expertise in learning and development including a proven ability to deliver and facilitate engaging training sessions using a variety of instructional approaches. Prior experience in banking or financial services is preferred ensuing familiarity with regulatory, compliance, customer service, and transactional contexts.

Title:

Learning Delivery Specialist – Trainer – Banking / Credit Union / Financial Services Position Status — Full Time, Non-exempt (hourly)

Reports To:

AVP Talent Resources and Development Target starting pay range: $23.87 – $29.84 per hour

The listed pay information includes the minimum rate of pay to the mid-point rate of pay for the posted position The actual compensation for this position may vary based upon, but not limited to, licenses or certifications, education or equivalent work experience, market data, qualifications, relevant experience, prior work and performance history, geographic location, and business sector.

We believe great work is to be rewarded with great benefits. Our benefits include, but aren’t limited to, Medical coverage with generous company contributions, Dental with employee only coverage paid by the company, Vision with employee only coverage paid by the company, Paid Time-Off, 401k plan with a defined company match, company paid long-term disability, short term disability, and company paid holidays.

Purpose:

The primary purpose of this position is to assist Atlanta Postal Credit Union to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.”The Learning Delivery Specialist plays a substantial role in the development of APCU Center Parc team members. The Learning and Development specialist focuses on effective delivery and follow-up of training programs and curriculums.

Essential Duties and Responsibilities:

Other duties may be assigned.

• Adhere to and deliver on APCU Center Parc’s core values:
• Serve Exceptionally
• Commit to Better
• Find the Fun
• Invest in Integrity
• Follow the Numbers
• Go Forth and Conquer
• Protect with Passion
• Facilitate training sessions, workshops, and seminars for team members; ensure that learning objectives of each training event are met.
• Utilize interactive methods such as situational challenges, role play, case studies, and small group discussions to reinforce learning objectives and increase participant engagement.
• Recognize and act upon the need to adjust delivery style in consideration of participant feedback and reaction, participant dynamics, and your knowledge of the various adult learning styles.
• Convey educational content in a variety of modalities including face-to-face (in-person), hybrid, and online formats.
• As required, ensure the administration of any established or required test before and after training that are meant to measure knowledge gain.
• Gather feedback from participants through surveys and follow-up discussions to assess the effectiveness of a training session;
  Report out on findings and any recommended changes.
• As requested, collaborate with Learning Business Partners, department heads, and other subject matter experts to identify changes, edits, or improvements to training materials.
• Distribute job aids, training summaries, reference materials, or any other type of resource used to reinforce learning objectives and improve on-the-job implementation of training content, processes or procedures.
• Participate in the delivery of new-hire training, new-hire orientation, product knowledge, and compliance training.
• As required or directed, provide one-on-one coaching and feedback to learners; make recommendations for re-training or augmented training when team members are having difficulty in mastery of the required skills and behaviors or in following processed and procedures.
• Track attendance for training sessions; provide attendance information to the Learning Development Specialist or other designated department administrator.
• Inform team members…