Call Center Specialist

Responsibilities

River Oaks Hospital, located in metropolitan New Orleans, Louisiana, is a private psychiatric facility for adults, adolescents and children. Since 1970, River Oaks has established a tradition of excellence in the treatment of acute psychiatric illness, dual diagnosis, alcohol and drug detoxification, trauma based disorders, compulsive behaviors, and eating disorders. River Oaks has provided quality treatment to individuals suffering from mental illness, and/or addictive disorders.

Situated on a 14‑acre campus, services are available at all levels of care (inpatient, day or partial hospitalization, outpatient, and intensive outpatient).

River Oaks Hospital is seeking a dynamic and talented ADMISSIONS CALL SPECIALIST to receive intake calls and individual/family walk‑ins with compassion, empathy, a sense of service and urgency, and to ensure each person receives an appropriate assessment by intake or referral. Thorough and accurate documentation of calls and other intake related paperwork is a critical component of the job. Coordinating aspects of the admissions process, this includes but is not limited to efficient and effective handling of inquiry calls, processing of referrals for possible admission, knowledge of and communication with referral sources and customers who present for assessment.

Additional responsibilities include insurance verification, patient registration process, vitals, wandering, patient observations, scheduling of evaluations, admissions processing, and other non‑clinical duties as assigned by admissions leadership team.

MINIMUM QUALIFICATIONS

REQUIRED:

• High School Diploma/GED required;
  Bachelor’s degree in a related field along with clinical knowledge and experience required.
• Licensed Practical Nurse (LPN) - Preferred.
• Previous experience in a human service, social service, psychiatric, or mental health setting, performing administrative duties, crisis intervention, telephonic triage and inquiries, and customer service.
• Ability to set priorities and work with others in a team environment.
• Crisis intervention training or experience on a Crisis Line or psychiatric setting preferred.
• Excellent interpersonal skills, both in person and over the phone.

• Provide service to all populations while demonstrating the Service Excellence Standards…
• Treat Everyone As a Guest
• Demonstrate Professionalism and Excellence in all things I do.
• Practice Teamwork

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World's Most Admired Companies by Fortune;

in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.' Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities, and ambulatory care access points, an insurance offering, a physician network, and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico, and the United Kingdom.

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or…