IT Support Technician

At Commtech, a New Charter Company, we are seeking an IT Support Technician in Harahan, LA (in other companies this person could hold the title of Service Desk Specialist, Technical Support Engineer, Help Desk Support Specialist, CSR) to provide responsive technical support and deliver excellent end-user service for client environments. This is a full-time position at 35-hours-per-week.
This is an onsite position based in Harahan, LA / Elmwood, LA       In this role, you will work closely with end users, internal engineering teams, and client stakeholders to resolve Tier 1 technical issues using Microsoft 365, basic networking tools, and systems while maintaining strong communication throughout the support process.
To be successful in this role, you demonstrate professionalism, communicate clearly with both technical and non-technical users, and efficiently manage multiple support requests while continuing to build technical knowledge and troubleshooting skills.
We understand that great candidates may not meet every requirement listed. If you meet around 70% of the qualifications and are excited about this role, we encourage you to apply.
General

Job Duties Include
* Provide help desk support by handling Tier 1 tickets including password resets, basic network troubleshooting, and system troubleshooting
* Manage an average of 10–15 support tickets per day while maintaining excellent customer service
* Communicate effectively with end users to diagnose and resolve technical issues promptly
* Escalate more advanced technical issues to senior engineering staff when appropriate

Required Experience
* Strong customer service and professional bedside manner when supporting users
* Excellent written and verbal communication skills
* Ability to learn quickly in a fast-paced technical environment
* Excitement and curiosity for technology and IT support  

Preferred Experience
* Previous technical support or IT-related experience or education
* CompTIA A+ Certification (or willingness to obtain)
* Experience working for a Managed Service Provider (MSP) is preferred but not required
* Call center or high-volume customer support experience
* Experience supporting Microsoft 365 (O365) environments or other IT systems  Compensation The compensation is expected to start at $40,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.

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* Who We are:

** At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.  At New Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more.

We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter. (

* Please note:

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* Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the…