Client Engagement Director

London (hybrid, 2-3 days in office), Full-time, Posted 26 April 2026

As Client Engagement Director at IMCC, you'll be the primary strategic relationship lead for a portfolio of B2B and energy sector clients spanning global markets. You'll own the client relationship end-to-end - from day-to-day account management through to long-term partnership development - ensuring that every engagement delivers the clarity, credibility, and commercial impact our clients depend on. This is a role for someone who understands the complexity of regulated industries, can translate technical narratives into market-facing strategy, and builds the kind of trust that turns project relationships into long-term partnerships.

Our clients operate across the US, Europe, and beyond, so flexibility around time zones - particularly US hours on occasion - is part of how we work.

• Lead and develop client relationships across IMCC's portfolio, acting as the senior point of contact and trusted strategic adviser for global accounts
• Translate clients' commercial and communications objectives into clear, actionable briefs for IMCC's strategy, content, and PR teams
• Oversee account health - including planning, scoping, budgeting, and delivery - in close partnership with project leads and white-label partners such as Mercom
• Ensure that all deliverables meet IMCC's quality standards and client expectations, on time and within agreed parameters
• Identify and develop opportunities to deepen client relationships, expanding IMCC's remit into new service areas where appropriate
• Serve as the internal voice of the client - keeping cross-functional teams aligned on priorities, timelines, and strategic intent
• Anticipate challenges before they become issues, resolving them with clarity and sound judgement
• Travel internationally to support key client moments - market launches, major events, and strategic planning sessions
• Maintain a strong working knowledge of clients' industries, competitive landscapes, and regulatory environments across multiple geographies to provide proactive, informed counsel

• Proven senior account management experience in a B2B agency, consultancy, or professional services environment
• A strong understanding of complex, technical, or regulated sectors - energy, infrastructure, deeptech, or similar
• Exceptional communication skills, with the ability to build confidence at board and C-suite level across different cultural and business contexts
• Experience managing multi-workstream engagements across international accounts, including scoping, budgeting, and profitability
• The ability to move comfortably between strategic thinking and hands-on delivery
• A collaborative approach to working with internal teams, specialist partners, and senior client stakeholders globally
• Comfortable with the rhythm of global client work - including occasional travel and flexibility around US time zones when the work demands it
• Comfortable operating with ambiguity and pace - IMCC works at the sharp end of high-stakes market moments

IMCC is an equal opportunities employer. We are committed to building a team that reflects the diversity of the markets and clients we serve.