Aftercare Coordinator

Housing Aftercare Co-ordinator

We are looking for a proactive and detail-focused Housing Aftercare Co-ordinator to join our Housing Delivery team. In this key role, you will support the successful completion of new council housing schemes by managing the defects liability process and ensuring high-quality outcomes for residents. Acting as the link between contractors, project managers, housing services, and residents, you will help ensure defects are resolved efficiently, customer satisfaction remains high, and new homes transition smoothly into ongoing management.

You will be part of a collaborative and forward-thinking Housing Delivery team within Placemaking and Housing. The team is dedicated to delivering high-quality new homes and ensuring that residents receive an excellent standard of service from day one. Working closely with project managers, contractors, and internal stakeholders, the team values strong communication, continuous improvement, and a commitment to delivering safe, well-built homes for the community.

• Support the successful completion of new council housing schemes by managing the defects liability process.
• Act as the link between contractors, project managers, housing services, and residents.
• Ensure defects are resolved efficiently and new homes transition smoothly into ongoing management.
• Maintain accurate records and reporting systems, identify trends, and provide analysis.
• Apply knowledge of the Building Safety Act 2022 and housing development practices.
• Use asset management platforms such as Northgate to support data management.
• Collaborate with internal stakeholders to achieve safe, well-built homes.

• Organised and driven professional who can manage multiple priorities.
• Excellent written and verbal communication skills.
• Strong organisational and analytical abilities to manage complex data.
• Good understanding of defects management, construction processes, and contractual requirements.
• Knowledge of the Building Safety Act 2022 and housing development practices.
• Experience using systems such as Northgate or similar asset management platforms.
• Highly proficient in Microsoft Office (particularly Excel).
• Demonstrated ability to maintain accurate records and reporting systems.
• Degree (or equivalent experience) required; relevant construction or housing qualification desirable.
• Problem‑solver with a strong commitment to delivering quality outcomes and excellent customer service.

• Leave entitlement of 31 days + bank holidays.
• Potential hybrid working opportunities.
• Health and wellbeing support.
• Generous local government pension scheme.
• Range of discount schemes across leisure and culture.

We are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.