Customer Service Officer

Location: Wood Green

Description

Our local government clients in Haringey, Greater London, are seeking a Customer Service Officer to provide excellent customer service to residents, resolving queries efficiently and professionally. Work as part of a supportive team in a dynamic, high-volume contact centre environment. Shifts vary between 8 am – 4 pm, 9 am – 5 pm, or 10 am – 6 pm, depending on daily demand and staff availability.

Adapt quickly to changing priorities and maintain a positive attitude under pressure.

Responsibilities

To provide a front-line service to residents via several contact channels, including in-person (face-to-face), telephony, digital, email, social media and other methods provided by the service. To effectively and efficiently handle a wide range of services to a high level of proficiency, with minimal supervision.

Qualifications – Essential

GCSE Grade (or equivalent) in English Language and Mathematics.

NVQ level qualification or equivalent level of experience

Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM.

Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate:

Strong communication and problem-solving skills.

Flexibility to work different shift patterns as required.

Proven experience of working to targets, timescales and standards

Strong experience in organising multiple tasks and workload

Experience of dealing with customer queries either face-to-face, by telephone or electronically.

Ability to remain calm and professional during difficult situations and de-escalate matters, whilst resolving the problem.

Able to deal assertively and effectively with irate and demanding customers

Proven track record of taking customer enquiries in a pressurised public service environment

Ability to use a wide range of software packages, including Google packages, Word, Excel, PowerPoint, databases and similar business systems.

A genuine desire to help others and deliver outstanding service.

Compliance Requirements

3 Years References

Enhanced DBS & barred list check

Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace