Customer Service Team Leader

The London Borough of Haringey's Environment & Resident Experience directorate is committed to delivering high-quality, accessible, and responsive services to residents. The team operates within a busy, customer-facing environment and prides itself on professionalism, efficiency, and a strong community focus. This temporary role is required to backfill an existing Team Leader post due to long-term absence.

The Customer Service Team Leader will provide day-to-day leadership and operational support within a frontline customer service setting. You will oversee staff performance, ensure service standards are consistently met, and maintain a positive, solution-focused environment. This is a hands‑on role requiring strong communication, coaching ability, and confidence in managing a busy public-facing service.

• Lead, motivate, and support a team delivering customer-facing services
• Monitor performance, quality, and adherence to service standards
• Provide guidance, coaching, and escalation support to staff
• Ensure accurate information and advice is delivered to residents
• Oversee daily workflows, resource allocation, and service continuity
• Maintain compliance with policies, procedures, and safeguarding requirements
• Contribute to continuous improvement and positive customer experience
• Liaise with managers and stakeholders to resolve issues promptly

• Previous experience in a similar Team Leader or supervisory role
• Strong and proven background in customer service
• Confident in managing performance and supporting staff development
• Excellent communication and interpersonal skills
• Ability to work under pressure in a fast‑paced environment
• Strong organisational skills and attention to detail