Shift Lead Job Harker Heights area,Texas USA,Retail

Benefits:

401(k)

Bonus based on performance

Flexible schedule

Health insurance

Employer: You are employed by SS2-Smoothie Sailing LLC, an independent franchisee of Smoothie King Franchises, Inc.

Shift Lead

Job Description

Job Purpose:

Shift Leads serve as the Team Leader. They help Guests meet their fitness and nutrition goals by assisting them in selecting smoothies and retail products that inspire them to maintain a healthy and active lifestyle. Additionally, they provide guidance to Team Members when General Managers are not in the store.

Duties and Responsibilities:

Composure: Thinks on their feet at all times regardless of internal or external pressures; informs General Manager of all problems or unusual matters of significance; assists Team Members at the point of sale (POS) with upselling.

Delegation: Ensures all Members of Team work together to maintain efficient store operations; assists in Team Member management during scheduled shifts.

Drive For Results: Supports and adheres to company standards for operations, marketing/communications, and brand identity; encourages Team Members on shift to exceed goals and complete all checklist tasks.

Ethics and Values: Fulfills cash handling and inventory reporting responsibilities with honesty; is trusted and relied upon with sensitive information from both their Team and General Manager; lives and promotes the culture, values, vision, and mission of Smoothie King; exemplifies operational standards to Team Members when completing tasks around the store.

Guest Focus: Responsible for product and Guest Service experience; ensures Guests’ needs are met when smoothies are ordered; greets and engages with Guests to provide a friendly experience; ensures self and team on shift demonstrate a “Guest comes first” attitude; blends smoothies according to the recipe ticket for a consistent taste.

Self-Development: Willing to take on new tasks outside of their role; asks for feedback from General Manager.

Time Management: Shows up on time for work; balances personal life without interference to their work schedule at Smoothie King; talks through checklist tasks with Team Members that need to be completed during the shift.

Experience Requirements:

6 or more months of Guest Service experience in a restaurant or retail environment.

Essential Job Functions:

Ability to lead both by example and direction in a fast-paced environment.

Ability to tolerate exposure to a variety of fresh, dried, and/or frozen products and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts, milk, soy, proteins, grains, and spices without posing a direct threat to personal health and safety.

Ability to follow procedures and willingness to comply with dress code requirements.

Ability to keep the store clean and follow food safety regulations.

Ability to operate a blender and POS cashier system.

Ability to move boxes weighing up to 55 lbs throughout the store.

Ability to position self to bend, reach, and scoop through assigned shifts.

Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to
-10°

F.

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