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Bert Ogden Harlingen Kia Service Advisor

Job in Harlingen, Cameron County, Texas, 78552, USA
Listing for: Bert Ogden Auto Group
Full Time position
Listed on 2026-01-12
Job specializations:
  • Automotive
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: BERT OGDEN HARLINGEN KIA SERVICE ADVISOR

BERT OGDEN HARLINGEN KIA SERVICE ADVISOR

Service Advisor Responsibilities
  • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention.
  • Return missed phone calls and emails from customers.
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
  • Accurately record issues and data into Dealer Management System. Attention to detail is critical.
  • Conduct transactions with the system; walk customer through correction and provide summary.
  • Communicate estimated completion time, regular updates, and follow through on each customer vehicle.
  • Coordinate the detail of every vehicle prior to delivery.
  • Coordinate the delivery time or pick up with each customer.
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed.
  • Perform other duties as requested.
    • Requirements
  • Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles.
  • Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment.
  • Understanding of basic automotive techniques related to repair and servicing of automobiles.
  • Ability to follow oral and written instructions with attention to detail.
  • Willingness to learn new and innovative automotive technologies.
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public.
  • Perform detailed daily record keeping and reporting.
  • Effectively handle multiple priorities, organize workload, and meet deadlines.
  • Work in a team-based environment and achieve common goals.
  • Familiarity with Dealer Management System(s), Outlook, and MS Office.
    • Qualifications
    • Must have and maintain a valid driver’s license and an acceptable and safe driving record.
    • Must be 21 years old or older.
    • Must pass a drug test screening.
    • Must pass a background screening check.
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