Customer Service Representative

Join to apply for the Customer Service Representative role at 24

Hr Safety, LLC

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at 24

Hr Safety, LLC

Position Summary

Reporting to the Business Administrator, Customer Service Representatives directly interface with customers and work to ensure customer requests for products and services are satisfied. Customer Service Reps perform the following major job functions:

• Offer a consultative approach to meeting customer demands
• Effectively manage accounts by ensuring requested products and/or services are provided within the desired delivery date
• Coordinate internally and externally to place orders for each customer to meet customer needs
• Follow-up to ensure the customers’ requests and overall safety needs are satisfied
• Develops and maintains a functional knowledge of Company products and services
• Ensure data integrity by maintaining an accurate account of customer interactions in a timely manner
• Direct interaction and first point of contact with customers
• Utilize all available resources to reach out to prospects and attempt to turn those prospects into customers
• Address customer needs and process Quotes and Orders promptly
• Expedite all Distribution open Sales Orders
• Assist in covering breaks, lunches, and vacations for the receptionist as needed
• Keep updated client information
• Build relationships with customers and meet their needs in a timely manner
• Practice courtesy in all dealings with co-workers and managers
• Perform all other duties as assigned by the Customer Service Supervisor
• Sincere and Committed to Customer Service & Safety
• Accurate and Productive to Support Quality
• Fearlessly Ethical, Fair and Consistent to ensure Organizational Integrity and Safety Compliance
• Empowered to support engaged growth by ensuring team collaboration, development and motivation

• Offer a consultative approach to meeting customer demands
• Effectively manage accounts by ensuring requested products and/or services are provided within the desired delivery date
• Coordinate internally and externally to place orders for each customer to meet customer needs
• Follow-up to ensure the customers’ requests and overall safety needs are satisfied

• Develops and maintains a functional knowledge of Company products and services
• Ensure data integrity by maintaining an accurate account of customer interactions in a timely manner
• Direct interaction and first point of contact with customers
• Utilize all available resources to reach out to prospects and attempt to turn those prospects into customers
• Answer incoming phone calls
• Address customer needs and process Quotes and Orders promptly
• Expedite all Distribution open Sales Orders
• Assist in covering breaks, lunches, and vacations for the receptionist as needed
• Keep updated client information
• Build relationships with customers and meet their needs in a timely manner
• Practice courtesy in all dealings with co-workers and managers
• Perform all other duties as assigned by the Customer Service Supervisor

• Sincere and Committed to Customer Service & Safety
• Accurate and Productive to Support Quality
• Fearlessly Ethical, Fair and Consistent to ensure Organizational Integrity and Safety Compliance
• Empowered to support engaged growth by ensuring team collaboration, development and motivation
• Ready & Urgent Subject Matter Leader

• Minimum High School Diploma required. Associates degree or higher preferred
• Three plus years’ industrial inside sales/customer service experience managing external client accounts required OR safety equipment or services purchasing experience within the industrial safety or environmental industry.
• 2+years in industrial outside sales preferred
• Proficient in the use of Microsoft Office (Word, Excel and Outlook)
• Two plus years ERP experience required. Knowledge of NAVISION a…