Inbound Customer Service - PAID TRAINING

Job Description

Advanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you will be the voice of the company, using your people skills and knowledge to solve problems and make a difference in our customers’ lives. You will receive paid, hands‑on training in valuable computer skills, negotiation techniques, interpersonal communication and business processes.

ACT offers a positive company culture with many opportunities for advancement – more than 90% of our leadership team started as Customer Experience Reps!

We empower you to provide best‑in‑class service! Customer Experience Representatives use their excellent communication and interpersonal skills with customers. You will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. You’ll be a problem‑solver with good negotiation skills and a self‑driven, motivated attitude to meet individual service and sales goals.

• Respond promptly to customer needs, solicit feedback to improve service.
• Maintain confidentiality, listen without interrupting, keep emotions under control, remain open to others’ ideas.
• Speak clearly and persuasively in positive or negative situations; listen and clarify; respond quickly and effectively to customer questions.
• Multi‑task while documenting conversations with consumers.
• Demonstrate accuracy, thoroughness, look for ways to improve and promote quality, apply feedback to improve performance; monitor own work to ensure quality.
• Meet productivity standards; complete work in a timely manner; strive to increase productivity; work quickly.
• Consistently arrive on time and maintain attendance.
• Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan.
• Other duties as requested by management.

• Must be able to pass a criminal background check.
• Data entry and basic computer skills.
• High School diploma or GED.
• Previous call center or similar customer service experience preferred.

• Opportunities for promotion.
• Flexible schedules.
• Tremendous bonus opportunities.
• Fantastic supervisors and a positive environment.
• Employee Ownership Program – a company paid, long‑term benefit.
• Healthcare and other benefits after 90 days.
• Paid time off and paid holidays after 90 days.

Internship

Full‑time

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