IT Helpdesk Technician

Job Title

IT Helpdesk Technician

Location

# of Hires Needed

1

Job Type

Full-time

Job Description

Provides technical support-services related to software, hardware, and applications.

Duties and Responsibilities:

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems, applications and networks
• Monitoring and maintaining IT Assets – Inventory
• Repairing and replacing equipment as necessary
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Resolving username and password difficulties
• Setting up, modifying, disabling accounts for end-users
• Navigating customers through various apps
• Data back‑up, sharing & synchronization troubleshooting
• Verifying proper hardware and software configuration and set up
• Diagnosing and resolving issues including internet connectivity, email, application downloads, and more
• Testing new technology

Qualifications and Knowledge of:

• PC operations and associated peripheral equipment
• LANs, WANs, WLAN, routers, firewall, switches, and servers
• Applications: MS Exchange/Outlook 2012, SharePoint 2010, all version of Microsoft Office – Azure
• Support Technologies:
  Active Directory, Group Policy
• VoIP using Ring Central phone systems.
• Perform other duties as directed by the Director of IT

Desired

Skills and Experience:

• 2+ years IT Helpdesk Support
• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritize

Travel Required:

30%

We are an Equal Opportunity Employer M/F/Disability/Veteran.