SPOC Administrator

We are looking for a proactive and organised SPOC Administrator to join our dedicated team at Florence Nightingale Health Centre, Harlow. This is an exciting opportunity to play a key role in supporting children and families through the JADES (Journey of Autism Diagnosis and Early Support) pathway.

As the first point of contact for the Essex service, you will provide high-quality, responsive administrative support, working closely with colleagues across the Early Childhood and Family Wellbeing Service (ECFWS), partner agencies, and the families we serve.

This is a permanent part‑time position for 35 hours a week.

Due to this role requiring occasional travel across our locality, a full UK driving license is required.

As a SPOC Administrator you will:

• Act as the administrative hub for the SPOC Administrator, ensuring all enquiries are responded to promptly and appropriately, including effective signposting.
• Accurately log all information onto Systm One, including referrals, appointments, telephone contacts, and correspondence.
• Handle confidential and sensitive information with discretion and professionalism.
• Respond to complex booking requests and coordinate appointments, often liaising with multiple services and external agencies.
• Support the ongoing development and improvement of the Essex business.
• Liaise with parents/carers regarding appointments, follow‑ups, and non‑attendance (DNA).
• Provide comprehensive administrative support across the team, including clinicians and partner services.
• Coordinate multidisciplinary meetings, gathering information from parents and external agencies as required.
• Answer and direct telephone calls in a polite, professional, and sensitive manner.
• Support timely and accurate processing of referrals, acting as a gatekeeper for the pathway.
• Record and monitor the progress of children along the ECFWS.

For more details please see the attached Job Description.

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.

Across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do.

We are committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We are a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we may need to close it earlier than the date shown. If you’re keen to join our team, we’d love to hear from you, so please apply as soon as you can.

To find out more about HCRG Care Group, please visit

Package Description

As a SPOC Administrator, you will be part of our valued team in Essex, receiving access to exclusive rewards and benefits including:

• A salary of £23,875 FTE (pro‑rated to the hours worked)
• Group pension and HCRG terms and conditions
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face‑to‑face help with your mental and physical well‑being from healthy recipes and activity challenges through to post‑trauma support, legal, debt and life management help, as well as career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through…