SPOC Administrator - Harlow

Package Description

As a SPOC Administrator , you will be part of our valued team in Essex, receiving access to exclusive rewards and benefits including:

• A salary of £23,875 FTE (This would be Pro-rata to the hours worked)
• group pension and HCRG terms and Conditions
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ring fenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

Job Introduction

We are looking for a proactive and organised SPOC Administrator to join our dedicated team at Florence Nightingale Health Centre, Harlow. This is an exciting opportunity to play a key role in supporting children and families through the JADES (Journey of Autism Diagnosis and Early Support) pathway.

As the first point of contact, you will provide high-quality, responsive administrative support, working closely with colleagues across the Early Childhood and Family Wellbeing Service (ECFWS), partner agencies, and the families we serve.

This is a permanent part-time position for 35 hours a week.

Due to this role requiring occasional travel across our locality, a full UK driving license is required.

Main Responsibilities

As a SPOC Administrator you will:

• Act as the administrative hub, ensuring all enquiries are responded to promptly and appropriately, including effective signposting.

• Accurately log all information onto Systm One , including referrals, appointments, telephone contacts, and correspondence.

• Handle confidential and sensitive information with discretion and professionalism.

• Respond to complex booking requests and coordinate appointments, often liaising with multiple services and external agencies.

• Support the ongoing development and improvement of the Essex division.

• Liaise with parents/carers regarding appointments, follow-ups, and non-attendance (DNA).

• Provide comprehensive administrative support across the team, including clinicians and partner services.

• Coordinate multidisciplinary meetings, gathering information from parents and external agencies as required.

• Answer and direct telephone calls in a polite, professional, and sensitive manner.

• Support timely and accurate processing of referrals, acting as a gatekeeper for the pathway.

• Record and monitor the progress of children along the ECFWS.

For more details please see the attached Job Description

Ideal Candidate:

• GCSE English and Maths, Grade C and above, or equivalent qualification

• Experience with in an administrative role

• Excellent communication and interpersonal skills

• Effectively prioritises and coordinates own work alongside work of others

• Ability to use Microsoft Office packages

• Work flexibly as part of a proactive team

• Excellent time management and organisation skills

• Ability to use initiative without close supervision

• Ability to manage challenging and complex situations

Desirable

• NVQ 3 or equivalent experience

• Experience of working within Children’s Services or in an NHS environment

• Experience of using Systm One

About the Company

We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent…