Ownership Recovery Assistant

Job Overview

We are looking for a Recovery Assistant to work within the Home Ownership team. The role will be to aid in maximising the recovery of leasehold service charges in accordance with the Council’s agreed policies and working practices and delivering a first-class housing service that is value for money and customer focused.

Working in our busy Home ownership Team, you will assist the Senior Recovery Officer in a wide range of tasks including the collection of service charges for both annual charges and major works, recovery of unpaid Annual service charges and major works, the administration of service charge loans and any work supporting these functions. From time to time you will need to be available to work or attend meetings outside of normal working hours.

A driving licence and access to a car or other satisfactory means of transport is required for this post.

You will need to:

• Have knowledge of the legal processes for the recovery of leasehold debt.
• Be able to understand new legislation and contribute to making improvements to the service.
• Be able to communicate effectively at all levels.
• Build on the successful relationships already established with customers.

Applicants must have a keen interest in working in an office environment and meeting with the public. You must have good written and verbal communication skills. Good IT skills are essential, as well as a positive approach to effective communication.

If you would like any further information or would like an informal discussion, please contact Gaynor James/Karen Phillips Home ownership Team Leaders on /

Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community. We offer flexibility with purpose through our Dynamic Working approach. While office-based work is the norm, most full-time employees attend the workplace at least three days per week (pro rata).

We also support a range of flexible arrangements to help balance work and personal life and provide health and wellbeing initiatives and an employee assistance programme.

As a Disability Confident Employer, we guarantee an interview to disabled candidates who meet the Essential Criteria on the Employee Profile.