Warranty Administrator

We are currently seeking a Warranty Administrator to join the team at Gates of Harlow.

Key Responsibilities

• Review completed warranty job cards, ensure they meet audit requirements, and submit claims to OEMs.
• Return unacceptable or incorrect claims to the submitting Dealership. Highlight any safety-critical or high-cost warranty claims to management and investigate as necessary.
• Investigate rejected claims by the Manufacturer and correct or debit where necessary. Analyse variances between submitted and paid claims, evaluate the difference and correct as needed.
• Administer and check service plans that have been set up or require setting up.
• Give advice and assistance to other dealerships when requested.
• Correspond with customers and subsidiary enquiries.

Minimum requirements:

• Motor trade experience and mechanical understanding preferred.
• The ability to work both independently and as part of a team.
• Self-motivated and professional.
• IT literate, ideally with an understanding of Microsoft Office, Keyloop, and manufacturers' operating systems.
• Ability to multitask while paying attention to detail.
• Keen eye for detail.
• Ability to communicate with customers and colleagues.
• Flexible and adaptable.
• Good organisational skills.

Gates are an equal opportunity employer. We do not discriminate on the basis of race, ethnicity, gender, age, religion, disability or other characteristics. Our hiring decisions are made using an unbiased approach and we are committed to creating an inclusive environment for all employees and candidates to feel welcome.

Reasonable adjustments:
All interviews assess the skills of the job itself and should not put you at a disadvantage of your disability/condition. If you require reasonable adjustment, please let us know so we can accommodate you. To do this, please include your reasonable adjustment requirements during the application stage or contact the person who offered you an interview. You do not have to disclose your condition when you are applying for a role with us.

The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.