Resident Complaints & Service Resolution Lead

A local authority organization is seeking a Complaints Handler in Harlow to manage resident and service user complaints on a 6-month fixed-term contract. You will support residents by ensuring concerns are dealt with effectively and efficiently. The ideal candidate should have experience in complaints handling, demonstrate a high level of communication skills, and possess a proactive approach to problem-solving.

This role offers weekday hours with a supportive working environment focused on community engagement.
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