Call Centre Agent

Job Title:

Call Centre Agent

Location:

Harlow

Salary: £23, plus performance-related bonus's

Hours:

Monday to Friday, shift patterns of 8am to 4pm or 10am to 6pm

Our client is a leading organisation in the financial industry, providing top-notch services to their customers. With a strong focus on customer satisfaction and professional growth, they are seeking a dedicated Call Centre Agent to join their dynamic team.

• Competitive salary
• Comprehensive training programme
• Great opportunities for career development
• Collaborative and supportive work environment
• Attractive employee benefits package

• Process inbound calls and provide exceptional service
• Collect overdue debts, negotiate payment arrangements, and ensure compliance with client criteria
• Identify any instances of vulnerability and take appropriate actions
• Liaise with other departments and field staff as necessary
• Conduct outbound calls
• Update system with accurate call notes and complete associated actions
  
  Handle account queries and verbal complaints, escalating complex cases to senior staff
• Follow established collections processes and procedures
• Assist with any duties as directed by a Team Leader or Manager

If you are a highly motivated individual with a passion for delivering exceptional customer service and pursuing new challenges, please apply now!

Don't miss out on this exciting opportunity to join a dynamic team and grow your career with our client!

The Adecco Group UK & Ireland is an Equal Opportunities Employer.