Care Coordinator

Harlow South Primary Care Network (PCN) have an opportunity for an experienced care coordinator to join our team.

This role has been created to support delivery of an exciting new project and ensures that patients receive coordinated and comprehensive care while maintaining high data quality standards, ultimately improving overall health outcomes.

This varied role will support coordination of the widerange of patient care that we offer, including Cancer Screening invitations, Proactive long term care for high-risk patients and Housebound appointment coordination with a focus on patients' journeys to meet their physical and/or mental health needs, working closely with the 3 practices inthe primary care network (PCN).

There will also be elements of back office and administrative support to ensure the smooth running of the PCN clinics.

In this role, you will:

• provide extra time, capacity and expertise to our practice team to help us to improve the care provided to our patients.
• help support upcoming initiatives (for example to increase uptake in cancer screening programmes), by proactively calling patients and increasing team capacity to deliver on projects.
• ensure patient health and care planning is timely, efficient, and patient-centred and that all patients receive the best possible care and service.
• become an important member of your PCN multidisciplinary team (MDT) identifying patients in need of proactive support ensuring the appropriate support,
• ensure support is made available to patients and their carers as well as any needs being addressed.
• work alongside a variety of different people working in the practices and across the PCN and wider community teams including doctors, nurses, healthcare assistants, social prescribing link workers, physiotherapists, paramedics and clinical pharmacists, as well as the wider administrative team.
• provide support to the operations lead to ensure the smooth running of the PCN clinics.
• support patients to attend services in the PCN as an addition to their GP practice services

Harlow South Primary Care Network is a friendly, supportive, and enthusiastic PCN. We are a growing team of clinical and non-clinical colleagues providing services to over 40,000 patients. The PCN offices are based in a new purpose-built Health Centre in Harlow. We have a committed Clinical Director and an enthusiastic PCN Manager, and a strong, welcoming team in the PCN.

GP practices are grouping together and working closely in what are called primary care networks (PCNs) and we are committed to providing traditional family orientated services, working together in the NHS to deliver better patient care on behalf of our 3 GP practices:
Lister Medical Centre (based at Lister House, Staple Tye), The Hamilton Practice, and The Ross Practice (based at Keats House, Bush Fair).

We use the Systm One clinical system, as well as NHS managed Microsoft Office. We deliver out of hours planned clinics for our practices, and work on projects to enhance patient care.

The Practices benefit from easy access to M11/M25, are close to London and Stansted and the attractive Essex and Hertfordshire countryside. Informal visits or contact prior to the interview process are welcome.

• Patient Care:
  Provide high-quality care to patients, including telephone based assessments and follow-ups.
• Collaboration:
  
  Work collaboratively with social prescribing link workers, and other health professionals as needed. Work closely with other members of the Primary Care team to deliver the above responsibilities.
• Documentation:
  Maintain accurate and confidential patient records and documentation. Ensure the accuracy, completeness, and consistency of patient data.
• Data Audits:
  Participate in audits and data quality checks to identify and resolve discrepancies.
• Reporting:
  Support the preparation and submission of monthly, quarterly, and annual claims and reports.
• Meeting Coordination:
  Co-ordinate and minute Multi-Disciplinary Team Meetings (MDT).
• Review Scheduling:
  Invite and book reviews for a variety of patient appointments, including annual reviews.
• Carer Support:
  Provide signposting for Carers,…