Radiology Booking Officer

Radiology Booking Officer

The closing date is 20 March 2026

To work as an effective team member in the Radiology Control (Radcon) department. Responsible for booking appointments for various modality scans by contacting patients via phone and arranging for appointment letters to be sent out in a timely manner. Dealing with patients calling in to change or query their appointment. Handling requests for imaging that arrive and entering them onto our appointments system.

To work as part of the team developing, co‑ordinating and managing the Radiology access and booking system within the Trust, implementing service improvement and modernisation initiatives. To deal with queries relating to patient appointments for imaging. To deal with patient complaints, or pass to the appropriate person. To undertake general enquiries duties as required. To deputise for the Rad Con Team Leader as required.

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high‑quality services. We are part of the Neighbourhood Wave; a national programme thats changing how care is delivered by focusing on prevention, early support, and more joined‑up services across health, social care, and the voluntary sector. This means were working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.

Were a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences. Join us and help shape the future of care in West Essex.

Detailed job description and main responsibilities

To work within a team to develop the booking systems and electronic referral systems used within the Radiology Office. Identify and contribute to service developments and modernisation in support of the Booked Appointments Programme.

• Aid in monitoring and recording booked lists for efficient utilisation and participation in the planning, implementation and monitoring of appointment systems within Radiology.
• Negotiate with patients an agreed date for Radiology Appointment. To confirm appointment date and ensure either orally or in writing, patients receive the correct information, instructions and/or any medication that may be necessary in advance of the examination. To check last monthly period dates where appropriate and appoints patients accordingly on the list.
• As part of the Radiology Appointments Team, meet regularly with other Trust staff as appropriate, to monitor that the booking service meets the needs of the patient: to participate in audit and propose changes to future service development and maintenance of standards.
• To have a good understanding of both electronic and manual appointments systems, and make appointments accordingly. Enter booked appointments on to the appropriate waiting list. To follow strict guidelines when booking appointments and make known any clinical incidents or near misses.
• Ensure that all referrals are entered accurately into the CRIS system.
• Ensure any changes to appointments are actioned immediately and are updated on PACS/CRIS/PACS/Order Comms.
• Updating and amending existing information within booking systems, including rescheduling any clinics as and when the need arrives.
• To maintain record of the numbers of booked appointments for monitoring and audit purposes.
• Liaise with Admissions, Wards, other Trusts and hospitals with details of appointment dates, giving full instructions for patient preparation.
• Ensure beds are booked in a timely manner for Patients that require in patient preparation.
• Ensure that staff are aware of any patient special need e.g. transport, manual handling aids, interpreters and nursing care to ensure service continuity.
• When notified outpatient appointments are needed, ensure that transport, interpreters, hoists are all booked if authorised by the medical staff.
• Ensuring all lists are fully utilised and re‑book…