IT Support Officer

IT Support Officer

Brent Council

£29.04ph

Working on a rota basis perform the following duties:

Monitor incoming queues on the IT service desk system perform initial triage of all
calls and assign to correct team
Take ownership of and resolve calls in line with service level agreement(s). Identify
problems, log problem records and communicate appropriately.
Log changes, providing adequate information and ensuring change records are kept up to date.
Provide on-site support across all sites supported by Shared Technology Services.
Build and/or delivery of end user equipment, collection of equipment for repair or disposal, office moves.
Work on complex technical projects implementing changes to Shared Technology Services infrastructure.
Be part of virtual teams working on specific assignments.
Provide cover for colleagues in other teams as and when required.
Provide cover and/or work on projects outside normal working hours (08:00 to 18:00) and on occasion  find out more information please contact (url removed)
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency