Order Comms Analyst

The post holder is responsible for the maintenance of the relevant applications within PAH. A key component of the Princess Alexandra Hospital’s application estate is the Electronic Health Record (EHR). The post-holder will ensure that the functionality reflects the operational working of the Trust and local Health Economy in recording patient activity and providing a means of communication with patients. They will manage the production of information used to support commissioning activity as well as statutory information requirements and at all times ensure the integrity, security and accuracy of the data recorded.

The EHR system comprises of the main Patient Administration System modules, Emergency Department, Maternity, Admissions, Discharges and Transfers, Outpatient Referral and Management, Bed Management and the Electronic Discharge Summary. The Application Support team are responsible for support and assisting in developing this system. The system must be maintained and made available to trained users to record patient activity in a timely and accurate manner.

Correct recording of data onto these systems is fundamental for Information Governance, Patient Safety, Operational Management and Commissioning. Many of the Trust’s Performance Indicators are also dependant on the quality and completeness of the data provided from the EHR for various external NHS bodies.

The Application Support team will support additional Trust systems such as Electronic Observations, Summary Records / Portal View and numerous other systems. The postholder will be expected to provide management, support and development of such systems in a similar fashion to the EHR system.

There is a requirement for this role to operate as part of an on-call rota as and when required additionally there will be the requirement for flexible working to ensure there is appropriate cover for the supported hours.

• To build and test new diagnostic orders when requested / approved on the ICT system.
• Retain an in-depth knowledge of the Trust applications which are supported by the Application Support team.
• Adopt and adhere to IT Service Management (ITSM) e.g. ITIL based practices specifically in the areas of incident, problem, release and change management.
• Manage the day to day duties entailing System Management, System Security and Access Control.
• Review the ITSM application support queue (IT service desk call logging system) and complete.
• Participate in the Change and Problem Management processes.
• Participate in the monitoring and ensuring data quality is in line with the Trust data quality policy.
• Participate in second and third line support of the EHR in conjunction with the IT service desk.
• Assist the Application Support Manager and Senior Application Support Analyst in the development of Trust Policies, Processes and Systems.
• Have a working knowledge of all other systems within the Trust.
• Assist the IT Training team in training end users in relevant applications.

• To build and test new diagnostic orders when requested / approved on the ICT system.
• Assisting in the maintenance of security of the EHR live environment in accordance with the NHS IM&T Security Manual, the Trust’s Security/Confidentiality Policy including locally defined polices and/or procedures.
• Manage access control for users.
• Initiate and monitor system audit trail events.
• Participate in release management.
• Assisting in the testing and quality assurance of new system software, upgrades and patch release software for EHR and other systems.
• Liaise with the Trust IT service desk in the provision of second and third line application support.
• Maintain the order comms systems test and training environments.
• Work with the…