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Management Coordinator Band 2
Job in
Harlow, Essex County, CM17, England, UK
Listed on 2026-01-13
Listing for:
Joshua Robert Recruitment
Seasonal/Temporary
position Listed on 2026-01-13
Job specializations:
-
Management
Property Management, Administrative Management
Job Description & How to Apply Below
Job Type: Housing Management Coordinator Band 2
Location:
Harlow
Salary: £13.21
Contract: Temp
Hours: Monday to Friday, 9:00am - 5:00pm
Role Overview
We are recruiting an experienced Housing Management Coordinator (Band
2) to support a sheltered housing scheme in Harlow. This is a lone-working role, ideal for someone confident managing a building independently while maintaining strong customer relationships with residents.
The post focuses on building safety, compliance, tenancy management, and resident welfare, ensuring the scheme remains safe, well-maintained, and fully compliant with housing and health & safety standards.
Key Responsibilities
Building Safety & Compliance (Primary Focus)
- Carry out regular building inspections (internal and external)
- Complete and record health & safety and compliance checks
- Identify, report, and monitor property defects within flats and communal areas
- Ensure properties meet regulatory, quality, and Home Group standards
- Liaise with contractors to arrange and monitor repairs and maintenance
- Manage rent accounts and support residents with rent arrears
- Support customers to understand and adhere to their tenancy agreements
- Take appropriate tenancy enforcement action where required, in line with policy
- Maintain accurate housing management records using internal systems
- Make regular welfare calls and carry out ad-hoc welfare visits
- Respond professionally to customer queries and concerns
- Act as a visible, trusted presence for residents within the scheme
- Identify safeguarding concerns and escalate appropriately
- Independently manage daily priorities and workload
- Use initiative to resolve issues and escalate where necessary
- Maintain professional boundaries while providing customer-focused support
- Experience working in supported or sheltered housing, housing management, or property services
- Strong understanding of building safety, compliance, and basic maintenance
- Experience managing rent arrears and tenancy issues
- Basic knowledge of housing law (tenancies, breaches, evictions)
- Confident working alone without constant supervision
- Good IT skills, including housing management systems and basic spreadsheets
- Excellent written and verbal communication skills
- Ability to manage difficult situations calmly and professionally
- Full driving licence and access to own vehicle (essential)
- Highly organised and self-motivated
- Confident decision-maker
- Customer-focused with a professional approach
- Comfortable undertaking lone working
- Committed to equality, diversity, safeguarding, and health & safety best practice
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