Associate, Client Service II

Associate, Client Service II

Location:

Greenville, DE

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

We’re seeking a future team member for the role of Associate, Client Service II to join our Client Service team.

• Work directly with external clients to resolve moderately complex day-to-day issues and guide them to appropriate resources within BNY.
• Support clients in addressing operational and technical issues, ensuring timely and accurate execution of requests.
• Apply intermediate problem-solving skills and judgment to analyze client information and deliver high-quality service to a specialized client base.
• Provide clients with information about BNY products and services across multiple lines of business and geographies, directing them to the right resources as needed.
• Monitor client inquiries, resolve non-routine issues, and escape complex matters to the appropriate team members.
• Use knowledge of client needs to contribute to business development efforts and participate in initiatives aimed at improving the client experience.
• Recommend process improvements to enhance service delivery.
• Provide guidance and support to less experienced team members and may have people management responsibilities in some geographies.
• Manage multiple, moderately complex client accounts effectively.

• Bachelor’s degree or equivalent combination of education and experience.
• 3-5 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.
• Strong communication and problem-solving skills.
• Ability to work collaboratively in a team environment and manage multiple priorities.

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• Most Just Companies, Just Capital and CNBC, 2025

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.