Tier II Desk

Location: Harrisburg, NC

Pay: $60,000-$75,000 annually, based on experience

Schedule: Full-time, onsite;
Monday-Friday, typically 8 AM-5 PM, with a possible 7 AM-4 PM schedule.

Our client is a manufacturing organization whose technology supports critical production, inventory, shipping, and warehouse operations. This role works closely with plant employees and specialized IT teams to keep systems running smoothly.

They are looking for you, an experienced Tier II Desktop Support Specialist
, to troubleshoot technical issues and provide dependable, customer-focused support. This is a direct hire opportunity for a hands-on professional who enjoys solving problems and supporting both office and manufacturing users.

• Troubleshoot desktops, laptops, Windows systems, printers, scanners, mobile devices, and peripherals.
• Support Microsoft 365, Outlook, Teams, Office, Active Directory, and enterprise applications.
• Manage user accounts, permissions, software installations, and workstation configurations.
• Resolve VPN, Wi-Fi, network connectivity, printing, and scanning issues.
• Provide IQMS/DELMIAWorks user support for application access, workstation, printing, and connectivity problems.
• Partner with ERP, network, infrastructure, and security teams to resolve complex issues.
• Track and resolve support tickets, investigate recurring problems, and maintain technical documentation.
• Assist with employee onboarding, equipment deployments, hardware refreshes, software upgrades, and IT projects.
• Travel to the Easley, SC facility as needed; other travel would be exceptional and only when necessary.

• Relevant Tier II desktop support experience and strong hardware, software, and application troubleshooting skills.
• Proficiency with Windows 10/11, Microsoft 365, Active Directory, and Group Policy.
• Working knowledge of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and remote support tools.
• Practical understanding of IQMS ERP/DELMIAWorks and its use in manufacturing operations.
• Experience with IT ticketing systems, incident management, and technical documentation.
• Strong communication, customer-service, prioritization, and problem-solving skills.
• Ability to collaborate with specialized IT teams and support users across manufacturing, warehouse, and office environments.
• Willingness to work onsite in Harrisburg and travel as needed.

• Competitive salary of $60,000-$75,000
  , based on experience.
• A full-time, direct hire opportunity with a weekday schedule.
• Mileage reimbursement for required travel.
• Hands-on exposure to manufacturing technology and enterprise applications.
• Collaboration with ERP, infrastructure, networking, and security professionals.
• The opportunity to make a direct impact on daily plant operations.