Multi-Unit Team Leader

Join to apply for the Multi-Unit Team Leader role at H&R Block

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high-performing, connected culture, where everyone feels like they belong. We are focused on continuous improvement and have a long-term strategy and transformation plan known as Block Next, designed to elevate how we work, how we serve, and how we lead in our industry.

If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open.

• Provide leadership over three H&R Block tax offices and lead customer-centric teams to accelerate their seasonal tax business.
• Serve as the front-line manager for leadership and development of associates, delivering an outstanding client experience and achieving all office growth objectives for three tax offices. Prior tax preparation experience is not required.
• Start with a flexible part-time schedule in the fall to prepare for the busy tax season, transitioning to full-time from January to April, with evenings and weekend hours as needed. This role is in-person and not remote.
• Travel between offices as required and manage office staffing, operations, and logistics with support from Associate Team Leaders.
• Lead daily team meetings and communicate essential information to tax office associates; create associate work schedules and ensure accurate timekeeping and labor management.
• Assist the District General Manager (DGM) in recruiting and interviewing candidates for tax office roles; conduct timely performance reviews and coordinate with the Associate Relations Center to resolve issues and address performance concerns.
• Prepare tax returns as needed after successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Multi-unit people management experience in retail, restaurant, banking, or other related industries.
• Ability to manage office staffing and operations for multiple offices with support from Associate Team Leaders.
• Partner with the DGM to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Recruiting and interviewing candidates for tax office associate positions.
• Conduct performance reviews and work with the Associate Relations Center to resolve associate issues and address performance concerns.
• Build an engaging team environment across all offices by training and coaching associates; recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Develop associate work schedules and manage timekeeping and labor for associates across all offices.
• Travel between offices as required.
• Educational prerequisites:
  Bachelor’s degree in a related field, or a high school diploma with equivalent experience; successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

• People management experience with the ability to grow and develop associates.
• Aptitude for executing growth plans and leading a growth-oriented culture.
• Strong decision-making and judgment skills; ability to work in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer literacy with proficiency in MS Office.
• Enrolled in or completed the H&R Block Income Tax Course or Tax Knowledge Assessment (as applicable).

At H&R Block, we invest in our people and support their total well-being. Our benefit offerings help associates plan for their health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Medical coverage, 401(k) retirement savings plan, and Employee Stock Purchase Plan…